• Help Desk Specialist

    CACI International (Linthicum, MD)


    Help Desk Specialist

     

    Job Category: Information Technology

     

    Time Type: Full time

     

    Minimum Clearance Required to Start: TS/SCI with Polygraph

     

    Employee Type: Regular

     

    Percentage of Travel Required: None

    Type of Travel:

    * * *

     

    Exciting Opportunity: Join Our Innovative Team!

     

    Be a part of our cutting-edge Secure the Enterprise initiative! We are transforming our system security evaluation and authorization process. This role is at the forefront of this exciting change, focusing on automation, streamlined processes, continuous monitoring, and comprehensive network data gathering throughout the project lifecycle.

    Why You’ll Love This Job:

    + **Be a Change-Maker:** Contribute to a revolutionary shift towards automated security processes.

    + **Collaborative Environment:** Work closely with various teams to ensure smooth operations and enhanced security posture.

    + **Customer-Centric:** Be the first point of contact for our valued LA customers, providing top-notch support and ensuring their needs are met.

    + **Continuous Learning:** Engage with the latest technologies and practices in cloud services, automation, and system administration.

    Responsibilities:

    + Enhance our project’s compliance and security framework.

    + Develop and deliver automation solutions that empower other teams to operate efficiently.

    + Serve as the primary support contact for LA customers, addressing ticket and email requests promptly.

    + Communicate important updates, outages, and news to keep everyone informed.

    + Create comprehensive FAQs and documentation to assist end users.

    Qualifications:

    _Required:_

    + An active NSA TS/SCI with Polygraph.

    + Bachelor’s degree in a Technical, Math, or Business discipline (or equivalent experience) and 2 years of Help Desk experience (OR) An Associate’s degree with 4 years of Help Desk experience or 6 years of Help Desk experience may be substituted for a bachelor’s degree.

    + Proven expertise in Linux system administration.

    + Hands-on experience with Docker.

    + Solid background in AWS, C2S, or other cloud platforms.

    + Proficiency in GitLab Pipeline.

    + Experience with Ansible Pipeline.

    _Desired:_

    + Knowledge of Elasticsearch.

    + Experience in cloud hosting and automation.

    What We Offer:

    + A dynamic and supportive work environment.

    + Opportunities for professional growth and skill development.

    + The chance to make a significant impact on our security infrastructure.

     

    Ready to Make a Difference?

     

    This position is contingent on funding and may not be filled immediately. However, this position is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for other positions at CACI.

     

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    What You Can Expect:

    A culture of integrity.

     

    At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

     

    An environment of trust.

     

    CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

     

    A focus on continuous growth.

     

    Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

     

    **Your potential is limitless.** So is ours.

     

    Learn more about CACI here. (https://careers.caci.com/global/en/life-at-caci)

     

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    **Pay Range** : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here (https://careers.caci.com/global/en/employee-benefits) .

    The proposed salary range for this position is:

    $49,900 - $100,000

     

    _CACI is_ _an Equal Opportunity Employer._ _All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any_ _other protected characteristic._