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Job Description:

Facilitates patient and family access to appropriate hospital and community resources.

Posting Specifics

**Pay Rate:** Based on Experience

**Shift Details:** **Full-Time** **TEMPORARY** **(40 hrs/wk)** Monday - Friday (8:30am - 5:00pm)

Regular business hours, no holidays, no weekends, no on call

**Department:** Primary Children's Hospitals in Salt Lake City and Lehi campuses

**Additional Details:** Experience with Epic EHR and Children’s Health, highly preferred

Minimum Qualifications

+ Customer service experience​

+ Demonstrated work experience in a healthcare environment

+ Bachelor’s degree

+ Bi-lingual preferred, Spanish speaking

+ Experience working with parents or families of hospitalized children

Preferred Requirements

+ 3 yrs. of work experience in a healthcare environment

Essential** **Functions

+ Coordinates with outpatient clinics and inpatient units as part of the Destination Services Team to offer families traveling from out of the area assistance with lodging, transportation, clothing, meal vouchers, and other hospital resources, as needed.

+ Establishing and maintaininginterpersonal relationships; developing constructive and cooperative working relationships with others and maintaining them over time.

+ Maintains program materials including wayfinding information, community resources, travel/hotel information, and area attractions.

+ Communicating with people outside the organization, representing the organization to community partners, the public, government, and other external sources to maintain a positive community presence and lasting relationship. This information can be exchanged in person, in writing, or by telephone or e-mail.

+ Leads the Family 2 Family Mentorship Program, which includes leading a steering committee of parent volunteers and staff. Additional duties include recruitment, screening, selection, training, and oversight of parent volunteers. Facilitates outreach efforts, hospital-wide presentations, and program reporting.

Skil** **ls

+ Computer literacy

+ Resource management

+ Customer service

+ Communication

+ Accountability

+ Work collaboratively

+ Public speaking

+ Adaptability

Physical Requirements:

Physical Requirements

+ Frequent interactions with providers, colleagues, customers, patients/clients and visitors that require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately.

+ Ongoing need for employee to see and read information, labels, documents, monitors, identify equipment and supplies, and be able to assess customer needs.

+ Manual dexterity of hands and fingers to manipulate complex and delicate supplies and equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc.

Location:

Intermountain Health Primary Childrens Hospital, Primary Childrens at Lehi

Work City:

Salt Lake City

Work State:

Utah

Scheduled Weekly Hours:

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$22.64 - $34.48

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here (https://intermountainhealthcare.org/careers/benefits) .

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.