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Job Description:

Responsible for registering patients in multiple service lines all necessary demographic, financial, and clinical information from the patient or representative.

Shift is Wednesday, Thursday, Fridays are 6:15am-6:45pm and Saturdays are 6:15-1045pm

Essential Functions

• Greet and assist patients and visitors in a courteous and professional manner. • Obtain and verify patient demographic, financial, and insurance information.

• Register and schedule patients for appointments, tests, and procedures.

• Collect and process co-pays, deductibles, and balances due at the time of service and complete end-of day balance process.

• Provide patients with information on estimates, financial assistance, payment plans, and charity care.

• Explain and obtain signatures on consent forms, disclosures, policies, and disclosures.

• Responsible for ensuring the adherence to Federal and state regulations, including the Emergency Medical Treatment and Labor Act (EMTALA).

• Requires a strong understanding of regulatory requirements, insurance protocols, and hospital policies to safeguard patient rights and ensure compliance.

• Provide patients with directions, maps, and parking information.

• Coordinate with clinical and administrative staff to ensure smooth patient flow and quality care.

• Document and update patient records in the electronic health system and demonstrate competency in downtime procedures.

• Follow up on pending issues, such as prior authorizations, referrals, and estimates.

• Manage escalated account issues from team. Review input and audits quality to assure accuracy in all aspects of the position, particularly patient type, financial class, and correct insurance.

• Act as Subject Matter Expert (SME) in the department.

Skills

• Interpersonal Skills

• Customer Service

• Insurance Verification

• Computer Literacy

• Payment Processing

• Medical Billing

• Problem Solving

Qualifications

• High School diploma or equivalent is preferred.

• Demonstrated proficiency in computer skills including Microsoft Office, internet and email required.

• Experience with Epic preferred.

• Customer service experience, preferably in a healthcare setting, is required.

• Demonstrated ability to work in a fast-paced environment.

• Employed in an IH Patient Access Department for at least 1 year.

• Passed the Patient Access Level 2 Exam (90% or better)-offered quarterly

• Achieved a minimum score of top 50% performance on the last Quarterly Snapshot and/or Annual review.

• Achieved and maintained a Clean HAR rate of 95% or higher.

• Achieved a minimum score of 95% on QA from the QA team

. Physical Requirements

• Ongoing need for the caregiver to see and read information, labels, documents, monitors, identify equipment and supplies, and be able to assess customer needs.

• Frequent interactions with providers, colleagues, customers, patients/clients and visitors that require caregivers to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately.

• Manual dexterity of hands and fingers to manipulate complex and delicate supplies and equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc.

• For roles requiring driving: Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, and other vehicles.

Physical Requirements:

Interact with others by effectively communicating, both orally and in writing.- and -Operate computers and other office equipment requiring the ability to move fingers and hands.- and -See and read computer monitors and documents.- and -Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.- and -May require lifting and transporting objects and office supplies, bending, kneeling and reaching.

Location:

Saint Joseph Hospital

Work City:

Denver

Work State:

Colorado

Scheduled Weekly Hours:

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$24.00 - $36.54

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here (https://intermountainhealthcare.org/careers/benefits) .

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.