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Job Description

About the Role

The Client Services Unit is responsible for the agency’s benefits and support services, this

includes ongoing resource development, policy and programmatic improvements and continuous

coordination with city, state, federal and private sector partners that provide resources to

Veterans.

DVS seeks a highly qualified candidate to join the Client Services team as a Senior Executive

Director. The Senior Executive Director will be responsible for managing the day-to-day

operations of a team responsible for client intakes and referrals through a multi-provider

network of service providers. In addition, the Senior Executive Director will also be a

subject matter expert in processing VA claims for Veteran benefits and supervising staff on how to

process VA claims. Accreditation to process claims will be provided by New York State Department of

Veterans Services.

Duties include, but are not limited to, the following:

VetConnectNYC: Supervise Care Coordinators and Specialists who perform intakes and make referrals

within a coordinated service of network providers and perform comprehensive benefits counseling.

Assess Veteran’s unmet needs, identify point of contacts with trusted service providers, determine

eligibility criteria for programs and services, and/or assist Veterans to navigate resources

through VetConnectNYC. Confirm that the appropriate forms are accurately and efficiently completed

and submitted. Ensure Veterans who have been identified as high-risk through DVS health screeners

are connected to mental health resources.

Process VA Claims, Provide Veteran Benefits Counseling: Possess high-level knowledge of processing

claims for Veteran benefits from the VA. Trainings and Accreditation from New York State Department

of Veterans Services (NYS DVS) will be provided and is required to maintain this role. Assist

Veterans seeking disability compensation, Non-Service-Connected Pension, Dependency and Indemnity

Compensation, and other claimed benefits from the VA. Counsel Clients on VA benefits and ensure

staff is trained and competently able to perform intake, advise on earned VA benefits, request and

gather necessary military records and personal statements, to effectively and efficiently process

claims through the NYS DVS VetOps system. Ensure veteran community are counseled concerning their

rights and entitlements and are treated in a courteous, caring and highly professional manner.

Perform as a case manager, conduct follow-ups, and take necessary action to ensure satisfactory veteran

progression.

Funeral Honors: Ensure Veterans who have died unclaimed and deemed indigent receive military

burials with honors, through coordination with OCME, VA eligibility determination, funeral home

assignments, and DVS Fiscal Operations for payments and reimbursements.

Supervision: Responsible for direct supervision of a team of coordinators, which will include

managing work schedules, time, leave, job training, job performance appraisals, case management,

and client issue resolution. Monitor claim progression, reviewing decisions to determine

appropriate courses of action to resolve unfavorable decisions. Oversee the service office

activities and functions.

Veteran Resource Centers: Manage compliance with Local Law 215 to maintain minimum hours at Veteran Resource

Centers in each of the five boroughs.

Reporting: Responsible for meeting agency reporting requirements for client services and related

veteran data.

Support Outreach and Engagement efforts: Maintain key relationships in the greater New York City

area, New York State Department of Veterans’ Services, VA; On occasion, may be asked to attend

Veteran Advisory Board meetings, relevant civic and community boards/meetings, precincts, veteran

service organizations, and represent DVS at community and ceremonial events. Conducts programs in

accordance with polices adopted by the Department Veterans Service Committee which involve

planning, maintaining standards, and coordinating activities.

EXECUTIVE PROGRAM SPECIALIST - 95844

Qualifications

1. A baccalaureate degree from an accredited college and four years of satisfactory professional

experience related to the projects and policies to be performed in the position including 18 months of

experience in an executive, managerial, administrative or supervisory capacity; or

2. A four-year high school diploma or its educational equivalent approved by a State's department of

education or recognized accrediting organization and eight years of experience as described in "1"

above, including the 18 months of experience in an executive, managerial, administrative, or supervisory

as described in “1” above.

3. A combination of education and/experience equivalent. However, all candidates must have 18 months

of experience

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

Salary Min: $ 68,213.00

Salary Max: $130,000.00