• Implementation Manager

    Securitas Security Services USA, Inc. (Chicago, IL)


    Implementation Manager (Remote)

    **Company:** Securitas

    **Location:** Remote

    **Salary:** $80,000 annually

    **Benefits:** Medical, Dental, Vision, 401(k) with company match, Paid Time Off, Career Growth Opportunities

     

    About the Role

     

    We’re looking for an experienced **Implementation Manager** to support new account transitions and operational projects. This role bridges the gap between **technical execution** and **client partnership** —you’ll manage transition plans, guide internal teams, and serve as the main point of contact for clients during onboarding and implementation.

     

    The ideal candidate is a confident communicator who can manage details, solve problems quickly, and keep projects on track. You’ll work closely with leadership, field teams, and clients receiving security services to understand their needs, set clear expectations, and ensure seamless, high-quality program launches.

     

    What You’ll Do

    Client & Transition Support

    + Act as the primary liaison for clients during transitions and implementations.

    + Lead client meetings to share updates, resolve issues, and align on goals.

    + Build strong, professional relationships with client contacts at all levels.

    + Translate client needs into clear operational plans.

    Project Planning & Execution

    + Develop and manage transition timelines, deliverables, and milestones.

    + Coordinate staffing, scheduling, and training to ensure smooth launches.

    + Monitor progress, flag potential issues early, and drive solutions.

    + Prepare clear reports and updates for leadership and clients.

    Operational & Technical Oversight

    + Review site procedures, post orders, and compliance requirements.

    + Ensure all operations meet contractual, legal, and safety standards.

    + Identify gaps or risks and work with teams to implement improvements.

    + Support process and system implementations to enhance service delivery.

    Quality & Compliance

    + Conduct audits to ensure operational and policy compliance.

    + Monitor service quality and follow up on any deficiencies.

    + Partner with HR, finance, and operations to ensure seamless handoffs.

    What You’ll Bring

    + **Bachelor’s degree** or equivalent combination of education and experience.

    + **3+ years of experience** in security, operations, project management, or business management.

    + A strong mix of **technical skills** (project coordination, process implementation, compliance knowledge) and **client-facing experience** (presentations, relationship building, problem solving).

    + Excellent verbal and written communication skills.

    + Comfortable working independently in a fast-paced, fully remote environment.

    Why Join Us

    + Competitive salary and benefits

    + Opportunities for career growth within a global company

    + A collaborative, professional environment where your expertise makes a real impact

    •Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic.”

    \#AF-SSTA

    Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we’re looking for you to join the Securitas team.

    Benefits include:

    + Retirement plan

    + Employer-provided medical and dental coverage

    + Company-paid life insurance

    + Voluntary life and disability insurance

    + Employee assistance plan

    + Securitas Saves discount program

    + Paid holidays

    + Paid time away from work

     

    Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply.

     

    Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.