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**Requisition:** 82757

**PSEG Company:** PSEG Services Corp.

**Salary Range:** $ 91,100 - $ 144,200

**Work Location Category:** Hybrid Flexible

We’re one of the country’s largest energy companies, with a vision of powering a future where people use less energy, and it’s cleaner, safer and delivered more reliably than ever. We’re also deeply connected to the communities we serve, with more than 13,000 employees working together to support our customers and make a difference every day.

Here, you’ll have the stability and exciting opportunities that come with being a Fortune 500 company — along with a supportive, friendly work environment where your contributions are valued.

We know life isn’t one-size-fits-all, and neither is work. That’s why we offer flexible work options depending on the role.

In support of this model, roles have been categorized into one of three work location categories:

1. Onsite – roles where employees are expected to be onsite daily.

2. Hybrid fixed – roles that are a mix of remote work and onsite work fixed days each week

3. Hybrid flexible – roles that are a mix of remote work and onsite work, but the onsite requirements have greater flexibility. (i.e. 5-8 days a month vs. set days each week).

As an employee, if you are regularly scheduled to work 20 or more hours per week, you will have access to a wide range of comprehensive benefits from day one, designed to support your total well-being: medical, dental, vision, parental leave and family leave programs, behavioral health programs, 401(k) with company match, life insurance, tuition reimbursement, and generous paid time off.

More than 13,000 people already call PSEG their work home, taking pride in providing safe, reliable service to millions of customers. If you’re looking for a place where you can build a meaningful career and help power and support our communities, we’d love to welcome you to the team.

PSEG is not offering visa sponsorship for this position.

Job Summary

This position will reside in the OMS/Compass Product Support Team and will report to the Sr IT Supervisor who owns the ADMS/OMS & Compass Mobile applications. The analyst will be become an expert in product capabilities, helping to optimize system integration and enhance customer interactions. They will work closely with partners to develop strong relationships and a thorough understanding of business functions and processes. Additionally, the IT Analyst will support the organization’s strategic goals, suggest product improvements, and collaborate with stakeholders to address business challenges and solutions. This position will work and communicate with a wide range of people – peers, vendors, staff members, broader functional and business leadership, and others.

Job Responsibilities

+ Managing and improving our systems to meet user and business needs.

+ Understanding and documenting business requirements, performing quality assurance, and setting up reporting.

+ Analyze data, identify gaps, and make recommendations to improve business outcomes and customer experiences.

+ Partner with information technology and other key stakeholders to define requirements and suggest improvements to existing business processes.

+ Works with Product Owner to plan for product execution, including organizing activities required to achieve Product goals, and garnering engagement from necessary parties.

+ Identify and capture business problems and nonfunctional requirements, and document a desired future state that meets business objectives.

+ Supports prioritizing of requirements with Product Owner and LOB to meet product goals and objectives.

+ Work with internal customers, including Operations and other distribution departments to develop tool requirements to achieve core business functions.

+ Own quality assurance process of incidents and project requirements by documenting, defining and executing test descriptions.

+ Provide specific contributions as directed by Technology Product Owner.

+ Consistently demonstrate professional, positive, and approachable attitude, demeanor and discretion.

+ Own functional specifications and serve as a functional expert with a deep understanding of business needs on product capabilities by defining business requirements, performing quality assurance & define reporting and alerting requirements.

+ Own and develop day to day relationship with partners, working with them to optimize and enhance integration as well as establish a deep understanding of our customers’ business and functional needs.

+ Provide product expertise regarding functional needs and processes.

+ Align and support with strategic direction of broader IT organization.

+ Contribute to the strategic vision/plans and identify product enhancements that improve customer experience and simplify current landscape.

+ Facilitate and coordinate external benchmarking/best practice efforts and relationships with other business organizations.

+ Responsibilities may shift based on strategic goals, emerging technologies, operational requirements, or leadership direction.

+ Partner with SMEs and stakeholders to define business and system.

+ Support Technology Owners in planning product execution and achieving product goals.

+ Identify business problems and document future-state solutions.

+ Assist in prioritizing requirements with IT leadership and line-of-business teams.

+ Work with internal customers to develop tool requirements for core business functions.

Job Specific Qualifications

+ Bachelors Degree in Information Technology, Computer Science, Computer Engineering, Math or a related technical field with 5+ years relevant experience within the information technology field.

+ Without a Bachelor’s degree, you must have 10+ years of relevant experience within the Information Technology field.

Desired:

+ Prior experience within an Electric Utilities ADMS application specifically Outage Management System (OMS) and/or mobile work management system.

+ Prior Electric Distribution Operations experience

+ Ability to proactively communicate business processes and needs in a clear, succinct, and relevant way.

+ Experience in a team lead role through projects and other work planning experiences

+ Strong leadership and influence skills. Ability to work through issues independently with successful outcomes

+ Excellent teamwork, facilitation, relationship building, and negotiation skills.

+ Ability to proactively communicate technical topics in a clear, succinct, and relevant way.

+ Demonstrated ability to perform assigned work proficiently

+ Demonstrated ability to effectively interact with external constituent groups and customers

Some positions at PSEG require access to information covered by the Department of Energy’s regulation 10 CFR 810 (Part 810). If applicable, the successful applicant must prove they are: (1) a citizen or national of the USA; OR (2) a lawful permanent resident of the United States (Non-Conditional Permanent I-551 / Green Card / Permanent Resident Card holder); OR (3) a citizen, national, or permanent resident of a “Generally Authorized” destination on the attached list (https://www.ecfr.gov/current/title-10/chapter-III/part-810/appendix-Appendix%20A%20to%20Part%20810) not also a citizen, national, permanent resident of any country not listed; OR (4) a “Protected Individual” under the Immigration and Naturalization Act (8 U.S.C 1324b(a)(3)).

As an employee of PSEG, you should be aware that during storm restoration efforts, you may be required to perform functions outside of your routine duties and on a schedule that may be different from normal operations.

For all roles, PSEG’s drug and alcohol testing program includes pre-employment testing, testing for cause, and post-incident/accident testing.

Employees who are hired or transfer into a federally regulated role (including positions covered by USDOT, PHMSA, or NRC regulations) are subject to random drug and alcohol testing, inclusive of marijuana. Although numerous states throughout the country have legalized marijuana/cannabis products recreationally and medically, the use of these products are prohibited for employees in federally regulated roles. Please note that the use of CBD products may result in a positive drug test for THC/Marijuana and such use is not a legitimate medical explanation for a positive result.

If you are a current PSEG Long Island (PSEGLI) employee and offered an opportunity with PSEG or any of its subsidiaries other than PSEGLI, you will be treated as a new hire. Please note that as a new hire to PSEG, your benefits will change and generally will be consistent with other similarly situated PSEG new hires. Similarly, for PSEG employees who accept job opportunities with PSEGLI, your benefits will change and generally be consistent with other similarly situated new hires of PSEGLI.

PSEG is an equal opportunity employer, dedicated to a policy of non-discrimination in employment, including the hiring process, based on any legally protected characteristic. Legally protected characteristics include race, color, religion, national origin, sex, age, marital status, sexual orientation, disability or veteran status or any other characteristic protected by federal, state, or local law in locations where PSEG employs individuals.

PSEG is committed to providing reasonable accommodations to individuals with disabilities. If you have a disability and need assistance applying for a position, please call 973-430-3845 or email [email protected].

If you need to request a reasonable accommodation to perform the essential functions of the job, email [email protected]. Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision.

ADDITIONAL EEO INFORMATION (Click link below)

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