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Description

In this role at Citizens, you’re made ready for a fulfilling career with exciting new challenges and opportunities to stretch yourself!

As the Home Mortgage Consumer Direct Sales Manager, you will be responsible for providing inspirational leadership to a sales team which is focused on generating sales of Citizens’ home lending products including mortgage and home equity loans through leads and applications. These will be obtained through, but not limited to, the retail branch network, internal phone and web referrals, and other internal direct to customer campaigns. Your responsibilities in this role will also include coaching and performance management of the sales team.

Most importantly, you’ll feel valued for who you are and supported to achieve what’s important to you, personally and professionally!

Primary responsibilities include:

+ Coaching and performance management of sales team.

+ Ensure follow up and follow through with both Internal and External customers is occurring with a sense of urgency by sales team

+ Collaborate with Operations colleagues to ensure loan applications are progressing and meeting customer expectations

+ Be the advocate and drive customer experience and quality/compliance discipline in every action performed by the sales team

+ Lead sales team to improve sales funnel pull-through and lead conversion rates to drive productivity, reduce app-to-fund cycle time while improving customer experience

Qualifications:

+ 5+ years of experience in mortgage lending or consumer direct sales, with a strong track record

+ 2+ years of experience in a leadership or management role, preferably within a sales environment

+ Proven ability to coach, develop, and motivate a sales team to achieve and exceed goals

+ Strong understanding of home lending products including mortgage and home equity loans

+ Excellent communication and interpersonal skills, with a customer-first mindset

+ Ability to manage multiple priorities in a fast-paced environment

+ Proficiency in CRM systems and sales performance tools

Preferred Qualifications

+ Experience working in a bank or financial institution with a consumer direct sales model

+ Familiarity with regulatory requirements related to mortgage lending

+ Demonstrated success in implementing sales strategies and process improvements

+ Bilingual capabilities (Spanish or other languages) are a plus

Hours & Work Schedule

+ Hours per Week: 40

+ Work Schedule: Monday-Friday

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

10/31/2025