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ATRIUM MEDICAL CENTER

SUPERVISOR OF PATIENT ACCESS

VARIED, FLEX, FLOAT, WEEKENDS, HOLIDAYS

FULL TIME / 80 HOURS PER PAY PERIOD

The Supervisor of Patient Access is responsible for the daily operations of the assigned unit. This position is responsible for timely collection of demographics, financial, and regulatory information to assess the hospital’s financial and compliance risk related to the delivery of patient care. These functions include timely collection of patient co-pays, deductible, and coinsurance balances, negotiating acceptable payment arrangements or medical bank financing and/or evaluating and referral to public assistance programs. This position is also responsible for the statistical, budget, and policy and procedure manual preparations.

The Supervisor of Patient Access Services demonstrates Decision Quality (17), Managing Work (35), and has a knowledge of Total Work Systems (63). The Supervisor must possess Interpersonal Savvy (31), good Manager (Boss) Relationships (4), and be effective in Directing others (20). The supervisor must know and understand the hospital’s financial policies and can direct staff to apply this knowledge to the patient. Must demonstrate strong analytical skills, be a visionary/strategist, and possess strong project management skills. Must be process oriented and take ownership of projects and outcomes. Must demonstrate being proactive in problem solving. Must possess interpersonal savvy to be able to relate and communicate with multiple levels of people possessing different skill sets including subordinate staff, clinicians, and physicians. Must be flexible with work hours to meet demands of a 24/7 operation.

Education

Minimum Level of Education Required: High School completion / GED

Additional requirements:

Preferred educational qualifications: Associates degree

HFMA CRCR within two years of role.

Experience

Minimum Level of Experience Required: 1 - 3 years of job-related experience

Prior job title or occupational experience: 2-4 years customer service experience

Prior specific functional responsibilities: Experience in Microsoft Office

Preferred experience: Knowledge of healthcare laws and working in hospital EMR systems.

Knowledge/Skills

Must have excellent communication skills, proven leadership abilities, advanced interpersonal skills to provide leadership to assigned staff and to maintain effective communications with patients, physicians, visitors, and a variety of internal employees.

Analytical skills necessary to examine and make recommendations in all areas of responsibility.

Must have proven problem resolution skills including employee counseling, patient/physician/ancillary department issues, equipment malfunctions.