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Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express

We are building an energetic, high-performance team with a nimble and creative mindset to drive our technology and products. American Express (AXP) is a powerful brand, a great place to work and has unparalleled scale. Join us for an exciting opportunity in the Marketing Technology within American Express Technologies. This team working on creating products for enhancing marketing targeting and eligibility capabilities that drive American Express marketing campaigns. Being part of the team, you will get numerous opportunities to gain hands-on experience with emerging technologies while continuing to build your expertise in technical documentation and executive communication.

Job Responsibilities:

+ Develop, maintain and update technology build and implementation strategy and sequence.

+ Synthesize platform dependencies and modernization roadmaps into clear de-risked implementation plans

+ Develop, maintain, and update comprehensive technical documentation, including process manuals, system overviews, and operational guides.

+ Translate complex technical concepts into clear, concise, and accessible content tailored for diverse audiences.

+ Design and deliver high-quality presentations that effectively communicate technical and business insights to executive stakeholders.

+ Synthesize information into clear, strategic narratives that support decision-making at the leadership level.

+ Demonstrate intellectual curiosity by actively seeking opportunities to learn new technologies, processes, and industry best practices.

+ Proactively apply new knowledge to enhance documentation quality and communication effectiveness.

+ Critically assess existing documentation practices, processes, and presentation methods, and recommend improvements that increase efficiency, clarity, and impact.

+ Partner with cross-functional teams, including engineering, product, and business units, to gather requirements and ensure documentation accuracy.

+ Serve as a trusted liaison between technical subject matter experts and executive leadership.

+ Establish and uphold standards for documentation and presentation consistency across projects, ensuring deliverables are accurate, professional, and aligned with organizational goals.

Minimum Qualifications:

+ Bachelor’s degree in Computer Science or a related field, or equivalent practical experience.

+ 3 years of experience in technical writing, documentation, or communications within a corporate or technology-focused environment.

+ Self-starter with curiosity and the confidence to question existing approaches.

+ Proven ability to create executive-level presentations that convey complex information in a clear and impactful manner.

+ Strong analytical and problem-solving skills, with the ability to challenge existing practices and recommend innovative solutions.

+ Excellent written and verbal communication skills, with attention to detail and consistency.

+ Demonstrated ability to collaborate effectively with cross-functional teams and interact confidently with executive stakeholders.

+ Proficiency with documentation tools, presentation software (e.g., Confluence, PowerPoint, Google Slides), and content management systems.

Qualifications

Salary Range: $89,250.00 to $150,250.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

+ Competitive base salaries

+ Bonus incentives

+ 6% Company Match on retirement savings plan

+ Free financial coaching and financial well-being support

+ Comprehensive medical, dental, vision, life insurance, and disability benefits

+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

+ 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

+ Free and confidential counseling support through our Healthy Minds program

+ Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers - Click to view the “ Know Your Rights ” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

**Job:** Technologies

**Primary Location:** US-Arizona-Phoenix

**Schedule** Full-time

**Req ID:** 25018723