"Alerted.org

Desktop Tech Support / Greater West Palm Beach

New York, New York

Hybrid

Contract

$28.79/hr - $29.75/hr

Global leader in residential real estate franchising and brokerage is seeking a Senior Desktop Support professional for a contract-to-hire role in the West Palm Beach, Florida area. The primary focus is providing daily support for staff and sales associates’ end-user technologies in a local network environment. The Desktop Support role tasked with working cross-functionally with other teams in the broader ITIL organization to ensure customers receive the support they need. This can include working with WAN Engineers, Messaging Engineers, Logical Access Team, Application Development Teams, Facilities Teams, Telecom and various other Business Unit partners to engage the correct resource(s) to resolve an issue or complete a project.

Travel within the Greater West Palm Beach area is required which includes Boca Raton, Boynton Beach, Cape Canaveral, Delray Beach, Hobe Sound, Melbourne, Palm Beaches, Port St Lucie, Stuart and Wellington. Use of personal vehicle is required with mileage reimbursement.

Contract Duration: 3 months

Required Skills & Experience

+ Exemplary customer service skills (verbal and written)

+ Proficient Windows and Mac troubleshooting and support

+ Mobile device computing skills

+ Basic network troubleshooting and support

+ Microsoft 365 knowledge

+ ServiceNow and Ivanti experience a plus

+ Basic hardware troubleshooting

+ Ability to perform Root Cause Analysis

+ High level of emotional intelligence

+ Professional presence - while remaining personable

+ Experience working with processes and procedures in a large organization preferable

+ Ability to manage multiple competing priorities and prioritize effectively

+ Good time and task management skills

+ flexible and organized

+ Growth mindset

+ Able to lift 50 lbs. unaided

+ Reliable car

What You Will Be Doing

Daily Responsibilities

+ Provides hands-on user support by troubleshooting hardware and software problems for desktop and laptop computers as well as mobile devices.

+ Configures workstations for new users and upgrades existing equipment and software.

+ Sets up and maintains network and telecommunication systems. Troubleshoots LAN, server and connectivity issues.

+ Utilizes ticketing and hardware asset management system.

+ Re-images computers, performs data migrations and restorations, and conducts remote problem solving as needed.

+ Work collaboratively with team members on local and national projects by actively participating in meetings and making contributions to ensure delivery of technology products, programs, services and improvement of Agile Product development.

You will receive the following benefits:

+ Medical Insurance - Four medical plans to choose from for you and your family

+ Dental & Orthodontia Benefits

+ Vision Benefits

+ Health Savings Account (HSA)

+ Health and Dependent Care Flexible Spending Accounts

+ Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance

+ Hospital Indemnity Insurance

+ 401(k) including match with pre and post-tax options

+ Paid Sick Time Leave

+ Legal and Identity Protection Plans

+ Pre-tax Commuter Benefit

+ 529 College Saver Plan

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.

**Posted by:** Jennifer Reynolds

Specialization:

+ Technical Support