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Job Profile Summary

•This role focuses on providing administrative and business support to the organization in order to achieve operational goals. In addition, this role focuses on performing the following Clinical Administration duties: Long-term strategic planning, determines strategic issues and opportunities that could affect practice success, prioritizes and tracks investments across practices, allocates resources and makes decisions regarding practice growth, and develops need to accomplish the practice's vision. A management role that supervises employees focusing on tactical, operational activities within a specified area, with the majority of time spent overseeing area of responsibility, planning, prioritizing and/or directing the responsibilities of employees. Goal achievement is typically accomplished through performance of direct and/or indirect reports. A role that manages experienced professionals who exercise latitude and independence in assignments. Responsibilities typically include: policy and strategy implementation for short-term results (1 year or less), problems faced are difficult to moderately complex, and influences others outside of own job area regarding policies, practices and procedures.

Job Overview

This position reports to the Executive Director, Department of Medicine, provides strategic and operational leadership for Tufts Medical Center. This position focuses on cross-cutting project execution, operational redesign, and strategic planning to enhance financial performance, quality outcomes, and care delivery within the Department of Medicine.

Oversees department-wide initiatives focusing on clinical operations, and finance, with a focus on embedding Lean methodologies, developing programmatic growth strategies, and aligning with institutional performance goals. Supports population health performance across value-based contracts, working collaboratively with clinical and administrative leaders to ensure operational and financial success. Also supports educational and research activities that align with our clinical operations and population health activities, as part of the overall missions of the Department and Tufts Medicine.

A major component of the role includes partnering with primary care and specialty divisions to advance strategic initiatives such as chronic disease program buildouts, workflow optimization, and financial planning. Manages a dedicated team and acts as a liaison between operations, finance, quality, and physician leadership.

Job Description

Minimum Qualifications:

1. Bachelor’s degree in Public Health, Business Administration, or related area.

2. Five (5) years of leadership experience in healthcare project planning, population health, finance, or clinical operations. Experience should include leading multi-stakeholder initiatives with measurable outcomes.

Preferred Qualifications:

1. Master's degree in Public Health, Business Administration, or related area.

2. Project management certification (e.g., Lean Six Sigma or similar).

3. Experience in an academic medical center or integrated health system.

**Duties and Responsibilities:** The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned.

1. Oversees department-wide project planning and implementation across research, education, clinical, and administrative domains.

2. Develops and scales programs in chronic disease management, access improvement, and service line growth (e.g., Diabetes, CHF, COPD).

3. Serves as a strategic advisor to the Executive Director and division chiefs to align operational projects with institutional goals.

4. Standardizes project execution frameworks using Lean methodology and change management principles.

5. Redesigns and optimizes departmental workflows for efficiency, financial sustainability, and quality outcomes.

6. Develops and maintains dashboards and tracking tools to monitor performance improvement and project execution.

7. Leads root-cause analyses and redesign initiatives in partnership with quality, finance, and operations teams.

8. Helps lead value-based care performance in coordination with Tufts Medical Center Local Care Organization (LCO) leadership.

9. Collaborates with Tufts Medicine Integrated Network (TMIN) and their partnerships to ensure alignment of Department of Medicine strategies with network and payer priorities.

10. Supports risk adjustment, care model design, and other payer-facing initiatives.

11. Leads funds flow modeling and reimbursement optimization efforts in collaboration with Finance.

12. Ensures compliance with ACO, CMS, MACRA/MIPS, and state/federal regulatory requirements.

13. Monitors and reports on contract performance, offering strategic recommendations to leadership.

14. Leverages data tools (e.g., Epic, payer claims data, predictive analytics) to identify trends and opportunities.

15. Develops high-level reports and dashboards to inform department strategy.

16. Promotes a culture of data-informed decision-making and operational transparency.

17. Contributes to performance and revenue improvement by focusing on strategic project planning and financial execution within value-based care frameworks:

Physical Requirements:

1. Occasionally lift and/or move up to 25 lbs (OSHA standard requirement).

2. Primarily a sedentary role, but may involve walking, standing, and operating office equipment.

3. Frequent communication via phone, email, and in-person meetings.

Skills & Abilities:

1. Strong analytical and financial acumen, with the ability to interpret complex data and drive actionable insights.

2. Proven leadership in high-performance, results-driven environments, with a track record of scaling population health programs.

3. Exceptional communication and stakeholder engagement skills, able to collaborate effectively across departments.

4. Expertise in value-based care, risk adjustment, and healthcare financial models.

Job Profile Summary

•This role focuses on providing administrative and business support to the organization in order to achieve operational goals. In addition, this role focuses on performing the following Clinical Administration duties: Long-term strategic planning, determines strategic issues and opportunities that could affect practice success, prioritizes and tracks investments across practices, allocates resources and makes decisions regarding practice growth, and develops need to accomplish the practice's vision. A management role that supervises employees focusing on tactical, operational activities within a specified area, with the majority of time spent overseeing area of responsibility, planning, prioritizing and/or directing the responsibilities of employees. Goal achievement is typically accomplished through performance of direct and/or indirect reports. A role that manages experienced professionals who exercise latitude and independence in assignments. Responsibilities typically include: policy and strategy implementation for short-term results (1 year or less), problems faced are difficult to moderately complex, and influences others outside of own job area regarding policies, practices and procedures.