• Customer Service Coordinator

    Savage (Melvindale, MI)


    Come work with us! Savage has been designated by USA Today as a Top Workplace and also received recognition as a Military Friendly Employer and a Top Company for Women to Work For in Transportation.

     

    Military Veterans and Reservists are encouraged to apply.

    These are just a few of the benefits you can expect from working with Savage:

    + We provide Uniforms & PPE (laundering included)

    + $200/year steel toe boot allowance

    + Paid Holidays

    + Profit Sharing

    + Excellent benefits including medical, dental, vision, and 401(k) with match

    Position Overview:

    As the Customer Service Representative, your primary responsibilities will consist of providing administrative support to the Operations Manager and team. You will provide all data entry into financial and rail related systems to provide timely and accurate information for management’s review.

     

    Here is what you will be doing

     

    + Manage customer orders and inventory systems, a nswer phones and assisting with customer needs

    + Accountable for all office functions by maintaining control of ability to meet customer expectations

    + Monitor Emails throughout day for order status changes/additions, other customer needs

    + Enter customer orders and railcar shipments in Savage systems inventory and have verified prior to railcar/truck arrivals by another employee

    + Faxing/emailing of Bill of Ladings to customers and designated parties (as required)

    + Prepare documentation for truck arrivals and departures (Bill of Lading, Truck Arrival Checklist), c ontact carriers to schedule pick up times, i nform customers of impacts to deliveries

    + Prepare load schedule for next day's loads, i nsure all railcars’ Inbound and Outbound inspections are completed before filing

    + Provide Safety Briefing to new drivers, vendors and visitors, f ollow company/customer policies and procedures (i.e. internal controls, record retention, verifications, etc.)

     

    Requirements of a successful Customer Service Representative

     

    + Knowledge of Fundamentals of Customer Service

    + Knowledge of MS Office Suite to include Word, Excel, and Power Point, principles and practices of organization, planning, records management, research, and general administration

    + Able to follow written and/or verbal instructions with minimal supervision

    + Conducts themselves in a professional manner at all times

    + High School Diploma or GED equivalent

     

    Here are some of the physical requirements for this role

     

    + Coordinator will work on-site

    + Must be able to sit for long periods

    #IND1

    Additional Information:

    + A complete job description is available upon request

    + Savage is an Equal Opportunity Employer and maintains a drug-free workplace

    + California Residents Job Application Privacy Notice (https://savageco.com/careers/california-residents-job-applicant-privacy-notice/)

    Job Details

    Job Family Skilled Player

     

    Pay Type Hourly