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Description

Project Overview:

This project supports a strategic initiative to modernize enterprise telephony infrastructure by replacing legacy analog phone lines with a scalable, secure, and cost-effective digital VOIP solution. The VOIP Analyst will work closely with network engineers, telecom vendors, and project managers to ensure seamless migration, minimal disruption, and optimal configuration of the new system.

Key Responsibilities:

Assessment & Planning

-Audit existing analog lines and associated hardware (fax machines, alarms, elevators, etc.)

-Collaborate with stakeholders to define migration scope, timelines, and risk mitigation strategies

Implementation & Configuration

-Configure VOIP endpoints, SIP trunks, and call routing policies

-Support deployment of IP-enabled devices and softphones

-Ensure QoS (Quality of Service) and bandwidth requirements are met

Testing & Troubleshooting

-Conduct pre- and post-migration testing to validate call quality and functionality

-Resolve issues related to latency, jitter, dropped calls, or device compatibility

Documentation & Training

-Maintain detailed records of line replacements, configurations, and network changes

-Provide training and support to end-users and help desk teams

Requirements

Required Skills & Experience:

3+ years of experience in VOIP systems (e.g., Cisco, Avaya, RingCentral, Zoom Phone, etc.)

Strong understanding of SIP, RTP, TCP/IP, and network protocols

Experience with analog-to-digital migrations or hybrid telephony environments

Familiarity with telecom carrier coordination and number porting

Excellent troubleshooting and communication skills

Preferred Certifications:

Cisco CCNA Collaboration or equivalent

CompTIA Network+ or Security+

ITIL Foundation

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