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Description We are looking for a dedicated Financial Counselor to join our team on a contract basis in Santa Rosa, California. This role is integral to ensuring smooth patient admissions, financial counseling, and the management of self-pay accounts. The Financial Counselor will collaborate with various departments and team members, including the Revenue Cycle Team, Patient Access, case managers, insurance representatives, and healthcare providers.

Responsibilities:

• Facilitate patient admissions by conducting interviews, verifying insurance coverage, and processing necessary paperwork.

• Provide financial counseling to patients and their families, offering guidance on payment options and resolving admission-related inquiries.

• Manage patient valuables securely during hospital stays and handle monetary transactions such as co-payments and payment arrangements.

• Assess private pay accounts, verify insurance details, and coordinate credit and collection procedures to ensure timely account resolution.

• Collaborate with case managers, physicians, and other staff to decrease claim denials and increase reimbursement efficiency.

• Maintain thorough knowledge of third-party payer processes, Medi-Cal billing requirements, and charity care criteria.

• Generate price estimates, analyze financial reports, and ensure timely reporting of accounts.

• Handle incoming calls with a detail-oriented approach, providing excellent customer service and timely responses.

• Demonstrate strong organizational skills by independently managing workflows and multi-registration processes.

• Maintain a detail-oriented demeanor and ensure service excellence in all interactions with patients, peers, and hospital staff. Requirements • High school diploma or equivalent education.

• Minimum of 2 years of experience in healthcare billing and insurance processes.

• Familiarity with medical terminology and basic coding knowledge such as ICD-10.

• Proficiency in administrative tasks, including data entry and receptionist duties.

• Strong communication skills and the ability to handle inbound calls professionally.

• Competence in PC software applications and administrative office procedures.

• Ability to work independently while managing multiple responsibilities efficiently.

• Commitment to providing exceptional service and maintaining confidentiality in all patient interactions. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .