"Alerted.org

Senior Technical Support Analyst

Req number:

R5903

Employment type:

Full time

Worksite flexibility:

Onsite

Who we are

CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

As a Senior Technical Support Analyst you will perform analysis, development, maintenance and administration of computer software systems.

Job Description

We are seeking a **Senior** **Technical Support Analyst** to perform analysis, development, maintenance and administration of computer software systems to meet business needs. This is a **6+ month contract** and **onsite in Huntington Beach, CA.**

What You’ll Do:

+ Support business systems; there are 4-5 core applications but over 150+ total

+ Evaluates customer technical needs and recommends solutions; plans, determines requirements, designs, builds, customizes, tests, implements, maintains and/or enhances a variety of software systems

+ Provides professional customer support for system-related software issues, needs, or requirements; interacts with clients to analyze system requirements; recommends technological solutions to improve operations

+ Maintains effective relationships with vendors and their technical support personnel

+ Writes computer programs and/or scripting based on established specifications using various computer languages and/or database platforms

+ Creates design documents; writes codes; develops technical documentation

+ Designs, develops, tests, documents and maintains various databases and websites

+ Provides professional systems support to users of particular applications and/or information services staff

+ Assists with the development and integration of new tools for compliance with department requirements

+ Attends and participates in professional group meetings; stays abreast of latest trends and innovations in technology field

+ Cross trains with other Analysts to provide back-up coverage during absences

+ Reports to work as schedule and works various hours, including nights and weekends as deemed necessary by manager/supervisor, to conform with changing priorities and meet deadlines

+ Performs related duties and responsibilities as assigned

What You’ll Need

Required:

+ Bachelor’s degree in Computer Science, Information Technology, or closely related field.

+ 4+ years’ experience managing, administrating, and/or upgrading enterprise Information Technology systems

+ Theories, principles, and practices of system analysis and design and business applications

+ Applicable local, state, and federal laws, rules, and regulations governing information systems

+ Strong troubleshooting skills

+ Principles and practices of quality assurance

+ Complex software tools, test equipment and measurement techniques

+ Methods and techniques of developing and presenting technical documentation

+ Principles and practices of record keeping

+ Analyze and design computer systems and programs in specified application areas

+ Prepare clear and concise technical reports and diagrams

+ Identify, recommend and implement improvements to systems, applications and service delivery

+ Read, interpret and apply complex technical publications, manuals and related documents

+ Organize and prioritize projects and tasks

+ Analyze, identify and resolve systems and applications malfunctions; analyze, troubleshoot and remediate systems and application errors

+ Effectively communicate technical information to users

+ Exercise judgment and creativity in analyzing situations, identifying problems and recommending resolutions

+ A valid class C California driver license with an acceptable driving record required at time of appointment and throughout employment.

+ Must be able to respond to emergency services call out

+ Must pass a comprehensive background investigation

+ Employees regularly assigned/required to drive a city or personal vehicle in the course and scope of work shall be required to participate in the DMV Employer Pull Notice program

+ In accordance with Government Code Section 3100, all Huntington Beach city employees are required to perform assigned disaster service worker duties in the event of an emergency or a disaster

+ Off-site assignments and irregular work hours, including evenings and/or weekends, may be required

Preferred:

+ CIS (Customer Information Systems), Excella, JDE Financials, and Inova

Physical Demands

+ Incumbents must be able to meet the physical requirements of the class and have mobility, balance, coordination, vision, hearing and dexterity levels appropriate to the duties to be performed

+ Work is performed indoors and outdoors. Incumbents use a computer keyboard and related equipment. Incumbents sit, stand, walk, climb, stoop, crouch, twist, bend, push, pull, reach, grasp, and lift

+ Moving tools and equipment weighing 50 pounds or less may be required

+ Near vision required to read correspondence, plans, specifications and other information

+ Acute hearing is required when providing telephone service and communicating in person

+ Duties may require working in confined areas

+ Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards

+ Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

+ Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor

The pay range for this position is $64 - $74 per hour (USD). Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages for this role will include medical coverage as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.

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Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 – 8111.

The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages for this role will include medical coverage as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.