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Imagine Your Future with Us! Since 1971, Paychex has been at the forefront of simplifying HR, payroll, and benefits for American businesses. Our digital HR technology and advisory solutions cater to the changing needs of employers and their employees. With our award-winning training and endless opportunities for growth and development, you can build a lifelong career with us. We pride ourselves on fostering an inclusive and innovative culture. Our leaders are here to support your career journey; they and our dedicated employees embody the values that drive us to support each other, our clients, and our communities. Join us to pursue your passion and unleash your potential.

Overview

This role will work with tax agencies to ensure filings and payments are remitted timely from Paycor systems to the agency systems. To accomplish these goals, this role will need to understand the different aspects of the tax filing and payment process. The Tax Specialist will identify compliance issues and data discrepancies and work with internal partners to get the issue rectified for timely remittance of returns and payments.

Responsibilities

The primary responsibility of the Tax Specialist for our Notices team is reviewing, investigating, and resolving an agency notice on behalf of Paycor clients. The Tax Specialist acts as a liaison between our clients, Paycor and the agency.

+ Effectively research root cause of tax notices clients receive to identify how the issue occurred and how to prevent it from occurring in the future.

+ Prepare and distribute correspondence to tax agencies documenting the root cause of the issue and include any supporting documentation the agency will need to close out the issue.

+ Communicate with and assist clients in resolving issues related to payroll taxes and agency tax filings.

+ Prepare and distribute correspondence to clients documenting the root cause of the issue, all correspondences sent to the agency for their records, and when appropriate confirmation form the agency the issue has been resolved.

+ Partner with tax agencies and internal Paycor teams to troubleshoot issues and research solutions to resolve Client tax questions and issues.

+ Educate clients on the impact of the notice and any unresolved tax issues.

+ Accurately balance Client’s tax returns and tax payments with the agency.

+ Maintain up-to-date knowledge of payroll taxes and tax issues for federal and local taxing authorities.

+ Communicate with clients to obtain key information needed to complete a notice including the impounds for payments

+ Prepare correspondence to tax agencies requesting abatement of penalty and interest

+ Quality assurance review of tax setup within Paycor systems

+ Identify and document problems and trends and recommend solutions to eliminate the same problem in the future.

+ Actively participate as a member of the team and support other team members as needed, including fill in work for specialists as required.

Qualifications

+ 1 year prior accounting, business or Paycor experience - preferred

+ 2+ years of payroll / tax experience - preferred

+ Ability to work in a fast-paced, changing environment to meet tight deadlines

+ Proven experience providing world-class service and ability to learn new systems and/or enhanced functionality within an existing system

+ Demonstrated success with establishing and maintaining positive working relationships with clients and peers across multiple departments

+ Knowledge of federal/state/local revenue and unemployment filing requirements is a plus

+ Detail-oriented, analytical problem solvers, with a passion for working quickly and accurately

+ Proactive, quick learner, willing to take ownership of assignments and see through to successful completion

+ Demonstrated drive to learn new skills, enhance and implement process efficiencies for the betterment of the client, team and Paycor.

+ Excellent Client Service and technical support skills.

+ Ability to multi-task and work independently.

+ Excellent interpersonal, verbal, and written communication skills

+ Microsoft Office experience: Excel proficiency required (pivot tables, VLOOKUPs, etc.)

+ Must be available to work extended hours during peak season volume

Compensation

In the spirit of pay transparency, we are excited to share that the starting base pay range for this position is $24.00 - 28.00 hourly. Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.

Live the Paychex Values

+ Act with uncompromising integrity.

+ Provide outstanding service and build trusted relationships.

+ Drive innovation in our products and services and continually improve our processes.

+ Work in partnership and support each other.

+ Be personally accountable and deliver on commitments.

+ Treat each other with respect and dignity.

What's in it for you?

+ We value your well-being: We provide over 21 comprehensive rewards, including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and much more.

+ We value your time: From paid time off to company holidays, culture days, and comprehensive work-life balance programs, we will ensure you have the flexibility you need to be your best.

+ We value your development: Our award-winning training and development programs empower our employees with ongoing learning opportunities to give you the building blocks to grow your career.

+ We value your perspective: Our company culture reflects the diversity of our employees. We want you to be you and your voice to be heard.

+ We value our communities: We offer paid time off for volunteerism and promote many company-wide and local initiatives that benefit organizations you care about.

Not sure if you meet every requirement?

At Paychex, we know that great talent comes in many forms. If you're passionate about the role but don't check every box, we still encourage you to apply. You might be the right fit - either for this position or another opportunity with us.

Paychex is an equal opportunity employer that fosters a workplace culture of Diversity, Equity, & Inclusion. Our valued employees and commitment to DEI are the essence of our internal and external success.