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Job Overview

The Customer Service intern is the support staff between the customer, the company and cross-functional teams in performing all general execution of customer support and supply chain functions.

Job Responsibilities

+ Support a positive business relationship with the customer and cross-functional teams.

+ Behind the scenes account management execution for customer support.

+ Departmental Project support in collaboration with all Supply Chain teams (Supply Chain Operations, Customer service, Transportation, Supply Chain planning and Master data) on open projects and execution.

+ Support the Supply Chain teams to coordinate and enhance training programs and process documentation.

+ Assist Customer Service with logging, tracking and resolution of consumer and/or customer quality complaints.

+ Work cross-functionally with Production, Shipping, Transportation, Procurement and Supply Chain to coordinate customer needs.

+ All GLC employees are expected to perform any assignment or job task according to the stated safety policies and procedures.

+ All GLC employees are expected to produce our products in a manner that exceeds the quality and value expectations of our customers and consumers by adhering to Good Manufacturing Practices, Policies and

+ Procedures outlined in our Safe Quality Food Program.

+ Other responsibilities assigned by the manager.

Required Education and Experience

+ Students pursuing a bachelor’s degree in Business, Supply Chain, Marketing or a related field.

+ Strong communication skills with varied audiences and situations both externally and internally.

+ Ability to handle multiple tasks, is detail oriented and practices good follow-through.

+ Ability to convey positive approach to most situations, accept responsibility, navigate constructive input.

+ Emits pleasant, helpful and professional demeanor; develops relationships easily.

+ Must be legally authorized to work for a company in the U.S. without sponsorship.

+ Experience in Microsoft Office and integrated systems.

+ Must have at least a 3.0 GPA.

Preferred Education and Experience

+ Knowledge of SAP and Business Objects preferred.

Working Conditions

• Work is performed in an office setting.

• Occasional exposure to industrial operations including: temperature extremes from approximately 35ºF to 100ºF; noise levels in excess of 85 dB; moisture and moving machinery.

EEOC & Disclaimer

Great Lakes Cheese is an Equal Opportunity Affirmative Action Employer.