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**Req ID:** RQ208175

**Type of Requisition:** Regular

**Clearance Level Must Be Able to Obtain:** Secret

**Public Trust/Other Required:** None

**Job Family:** IT Infrastructure and Operations

Skills:

Communication,Incident Management,Information Systems,Standard Operating Procedure (SOP),Troubleshooting

Certifications:

CompTIA - Security+ CE - CompTIA - CompTIA

Experience:

2 + years of related experience

US Citizenship Required:

Yes

Job Description:

The Battle Captain plays a vital role within the GEF IT Operations Center, responsible for both the efficient flow of AESMP tickets AND for overall operational oversight. This role demands a unique blend of technical expertise, leadership, and communication skills to ensure the stability, security, and optimal performance of the GEF platform.

How the Battle Captain will make an impact:

+ Ticket & Queue Management: Oversee and manage the entire lifecycle of AESMP tickets within the designated ticketing system.

+ Triage and prioritize incoming tickets based on severity, impact, and SLAs.

+ Accurately assign tickets to appropriate technical teams, including yourself and other Battle Captains.

+ Monitor ticket queues proactively to identify and address potential bottlenecks or delays.

+ Track ticket progress and escalate issues to senior technical staff or leadership as needed.

+ Ensure timely resolution of tickets within established SLAs and performance targets.

+ Analyze ticket data to identify trends, recurring issues, and areas for process improvement.

+ Lead and mentor the on-shift technical team, fostering a collaborative and efficient work environment.

+ Maintain situational awareness of the GEF platform, monitoring dashboards and system health.

+ Direct troubleshooting efforts during incidents, leveraging your technical expertise to guide resolution.

+ Communicate effectively with leadership, technical teams, and stakeholders, providing timely updates.

+ Maintain operational and physical security of the operational area.

+ Develop and maintain operational documentation, including incident reports and shift handovers.

+ Proactively identify potential service disruptions and take steps to mitigate risks.

WHAT YOU’LL NEED TO SUCCEED:

• Education: Technical Training, Certification(s) or Degree: Bachelor's in Computer Information Systems or equivalent years of work experience

• Required Experience: 2+ years of related experience

• Required Certification: 8570 certification: IAT Level II Certification (CCNA Security, CySA+, GICSP, GSEC, Security+ CE, CND, or SSCP) and ITIL certification within 6 months of hire.

• Security Clearance Level: Active SECRET clearance

• Required Skills and Abilities: Communication, Problem solving, Tracking of tickets in ticket system

• Location: On Customer Site Ft. Huachuca

GDIT IS YOUR PLACE

At GDIT, the mission is our purpose, and our people are at the center of everything we do.

• Growth: AI-powered career tool that identifies career steps and learning opportunities

• Support: An internal mobility team focused on helping you achieve your career goals

• Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off

• Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY

Explore an enterprise IT career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.

\#GDITArmy #GDITArizona

The likely salary range for this position is $55,250 - $74,750. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

Join our Talent Community to stay up to date on our career opportunities and events at https://gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans