• Administrative Assistant

    Aston Carter (University Park, IL)


    Job Title: Customer Service Administrator

    Key Activities/Responsibilities :

    + Interface daily with customers, 3rd party sales representatives and personnel via telephone, email, chat and electronic data interface (EDI).

    + Maintains order entry function through receiving orders, checking model numbers and other data for accuracy, and enters orders in the operating system and/or ecommerce platform.

    + Researches and confirms original order and factory set information, purchase orders, return merchandise authorizations and any other pertinent data needed to resolve customer disputes.

    + Consults with customers regarding product warranties and the correct product mix based upon customer need, desired effect, technology involved and product/ service application.

    + Expedites past due orders and long lead times to satisfy customer needs.

    + Utilizes CRM to record communications from both internal and external customers.

    + Reviews return material authorizations for accuracy and secures necessary approvals.

    + Continually acquires and builds knowledge on products, services and manufacturing systems to provide customer assistance in selection of our product lines.

    + Performs additional duties and special projects as assigned.

    Experience:

    •1-3 years’ customer service experience within a business-to-business

     

    environment.

     

    •Previous manufacturing experience highly preferred.

    •Enterprise resource planning (ERP) business process management software

     

    experience such as JD Edwards, SAP highly preferred.

     

    •eCommerce and online chat knowledge highly preferred

    •Strong customer service orientation with proven ability to maximize customer

     

    satisfaction and acquisition.

     

    Skills

    Required:

    •Consistently capable of presenting oneself with the highest degrees of

     

    professionalism, composure, courtesy, and integrity.

     

    •Confident when in adversarial situations, possessing strong dispute management

     

    and resolution skills.

     

    •Excellent, clear and concise communication skills, both in verbal and written

     

    formats.

     

    •Astute listening skills.

    •Capable of critically reviewing and analyzing situations and developing

     

    effective plans of action.

     

    •Proficient in Microsoft Excel, Word, & Outlook applications required.

    •Attentive to detail.

    •Solid organizational and multi-tasking skills.

     

    Job Type & Location

     

    This is a Contract position based out of University Park, Illinois.

    Pay and Benefits

    The pay range for this position is $20.00 - $22.00/hr.

     

    Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

     

    • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

     

    Workplace Type

     

    This is a fully onsite position in University Park,IL.

     

    Application Deadline

     

    This position is anticipated to close on Oct 17, 2025.

    About Aston Carter:

    Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

     

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

     

    If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.