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Job Summary

The Loan Phone Agent plays a key role in supporting the Closing, Funding, and Financial departments by facilitating communication between brokers, settlement agents, and internal teams. This position ensures smooth and compliant loan closings through document coordination, issue resolution, and exceptional customer service. While primarily back-office focused, the role includes handling inbound calls and troubleshooting third-party service orders.

Key Responsibilities

+ Handle 15–25 inbound calls daily from brokers, settlement agents, and internal departments

+ Respond to portal messages, emails, and chat inquiries professionally and efficiently

+ Coordinate loan closings by scheduling, preparing documentation, and ensuring readiness across all parties

+ Perform back-office tasks including document preparation, title clearance, and appraisal eligibility reviews

+ Troubleshoot third-party orders (title, appraisal, hazard insurance, flood certification, credit reports)

+ Evaluate loan applications for product and regulatory compliance

+ Maintain accurate records of loan closing activities and ensure documentation is properly filed

+ Demonstrate behaviors aligned with the organization’s culture and values

Qualifications

+ High school diploma or equivalent required; additional education or certifications in finance, real estate, or related fields preferred

+ Previous experience in loan processing, title, escrow, or mortgage is preferred but not required

+ Recent graduates with strong communication and organizational skills are encouraged to apply

+ If no degree, must have at least 1 year of relevant work experience

+ Ability to obtain certification in Fee Collaboration and Closing

+ Familiarity with Encompass software is a plus

Pay and Benefits

The pay range for this position is $23.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Moorpark,CA.

Application Deadline

This position is anticipated to close on Oct 6, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.