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Job Title: Care Coordinator

Job Description

The Care Coordinator will serve as an expert on benefit coordination, supporting healthcare providers and patients. This role involves advocating for patients regarding eligibility, program enrollment, and access to prescribed therapy. The position requires establishing trust and rapport with healthcare providers and patients, acting as a point of contact for ongoing support.

Responsibilities

+ Serve as an advocate to patients regarding eligibility requirements, program enrollment, and affordability support.

+ Establish and maintain relationships with healthcare providers and patients.

+ Deliver detailed information regarding program and patient needs to healthcare providers.

+ Demonstrate expertise in benefits offered by all payer types, including private/commercial and government, with a focus on Medicare Part B.

+ Navigate payer challenges to achieve necessary results.

+ Act as a liaison to client contacts and internal stakeholders.

+ Maintain records in accordance with standards and regulations.

+ Follow program guidelines and escalate complex cases as needed.

+ Provide unparalleled customer service while serving as a brand advocate.

+ Work with Program Management to maintain communication regarding patient status and program effectiveness.

+ Understand disease states relevant to the program.

+ Act and intervene in situations to achieve timely results.

+ Maintain ethical conduct regarding confidentiality and privacy.

+ Demonstrate a positive attitude and strong work ethics to maintain team morale.

Essential Skills

+ Experience speaking with patients and healthcare providers.

+ Understanding of insurance reimbursement.

+ Previous experience with reverification in other programs or organizations.

+ Understanding of Free Goods programs.

+ Proficiency in medical and pharmacy benefits/insurance.

+ Technology savvy and proficient in all Microsoft tools.

Additional Skills & Qualifications

+ Prior authorization experience.

+ Experience in pharmacy and Medicare insurance verification.

+ Reimbursement and care coordination skills.

+ Proficiency in data entry, insurance billing, and call center operations.

+ Familiarity with patient registration, claims, and case management.

Why Work Here?

Join a team that values integrity, professionalism, and a positive attitude. Enjoy a supportive environment that encourages open communication and collaboration. Benefit from opportunities to develop your skills while making a meaningful impact on patient care.

Work Environment

Training will be conducted on-site from November 3rd to December 29th. Following training, agents will transition to remote work. The work environment promotes collaboration and uses the latest technology to ensure efficiency and effectiveness.

Job Type & Location

This is a Contract position based out of Morrisville, North Carolina.

Pay and Benefits

The pay range for this position is $24.00 - $24.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Morrisville,NC.

Application Deadline

This position is anticipated to close on Oct 17, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.