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Description

As an End User Support Analyst I, you’ll be the first line of defense in keeping our associates productive and supported. You will help colleagues resolve hardware and software issues, provide responsive customer service, and ensure smooth onboarding and offboarding processes. This is an excellent opportunity to build foundational IT skills, grow technical expertise, and make a real impact by supporting the day-to-day technology needs of the business. Key Responsibilities Technical Support Provide first- and second-level support for hardware, software, and end-user issues in line with service-level agreements. Troubleshoot laptops, virtual desktops, printers, and applications (firm-wide and third-party), escalating when needed. Request, configure, deploy, and retrieve computers, workstations, and softphones for new hires, contractors, and interns. User & Access Management Submit, manage, and track tickets for incidents, entitlements, and permissions. Maintain and update access roles, permissions, and entitlements during role transitions and department moves. Monitor shared support mailboxes, manage distribution lists, and respond to email-based requests promptly. Process & Operations Support Follow documented procedures and compliance standards to maintain quality and security. Support office moves in partnership with Corporate Real Estate and internal teams, including equipment relocation and setup. Participate in after-hours availability during projects, acquisitions, or rollouts to ensure business continuity. Documentation & Continuous Improvement Develop and maintain team and client-facing documentation, guides, and diagrams. Contribute feedback on new tools and processes, support pilot testing, and assist in creating rollout materials for end users. Participate in training, coaching, and development activities to enhance technical and customer service skills.

Experience Level

Intermediate Level

Pay and Benefits

The pay range for this position is $34.50 - $34.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in St. Petersburg,FL.

Application Deadline

This position is anticipated to close on Oct 7, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.