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34770BR

Position Title:

PTS Support Technician - Raleigh/Clayton, NC

Department:

Publix Technology

Location:

Raleigh, NC

Description:

Join Publix Technology - Where Innovation Meets Impact

Publix Super Markets, Inc., the largest employee-owned company in the U.S., is powered by a dynamic technology team of 2,100+ associates. We deliver modern, cutting-edge solutions to 1,400+ stores and over 200,000 internal team members across 8 states.

Whether you're passionate about IT security, platform engineering, architecture, software development, or infrastructure, we offer exciting career paths at every level—from internships to technical leadership.

Be part of a Fortune “100 Best Companies to Work For” and help us build more than just great subs—build the future of technology for Publix.

The Publix Technology Services (PTS) Support Technician hybrid position will provide IT technical support for the Raleigh/Clayton, NC area to primarily include installation, and repair and preventive maintenance of IT hardware in Publix retail stores, but also the installation and lifecycle of IT hardware.

Responsibilities:

+ Installation, repair and preventative maintenance of desktop computers, servers, laser and thermal printers, point of sale, barcode scanners, weighing devices and networking systems.

+ Traveling between assigned Publix stores to perform on-site work.

+ Work a variable shift, based on demands of current projects or support schedule. Shifts will include overnight, evening, early morning, and/or daytime work, depending on the task.

+ Coordinating with other IT staff or vendors as needed for complex installations.

+ Participate in rotating weekend coverage, as needed.

+ Provide support in other geographic areas, when required.

+ Travel out of town to install New Stores.

+ Maintaining accurate van inventory to ensure all necessary parts are available for onsite repairs

Req ID:

34770BR

Facility:

Store 1886 Buffaloe Bend

State:

North Carolina

Frequency of Pay:

Weekly

Travel Frequency:

0%

Minimum Base Pay:

24.50

Additional Information:

Your application may have additional steps that you will need to complete in order to remain eligible for consideration. Please be sure to monitor your email, including your spam folder, on a daily basis for critical, time-sensitive emails that could require action within 24-48 hours.

Please do not use your Publix email address when applying. Once your application has been successfully submitted you will receive a confirmation email.

**Please note that Publix will not sponsor any hire for this position for a visa or permanent residence**

***Relocation/Household Good Shipment Allowance will NOT be provided.***

Address:

7330 Buffaloe Rd

City:

Raleigh

Year End Bonus:

To reward associates for their contributions to the company for the calendar year, Publix provides a Holiday Bonus in November. In the first year of continuous employment the bonus is equal to 15 hours of pay, and in the second year of continuous employment the bonus is equal to one week’s pay if associate remains employed through issue date of the bonus check. In subsequent years, the bonus is equal to two weeks’ pay.

Maximum Base Pay:

33.80

Required Qualifications:

+ Candidate must live in the Raleigh/Clayton, NC area, or must be willing to relocate there upon acceptance of the position

+ Associate degree in information technology or equivalent experience

+ 1+ year of PC/Technical support experience

+ Flexibility to work an overnight schedule, occasionally for extended periods

+ Basic understanding of IT hardware and industry standards

+ Basic understanding of Windows Operating Systems

+ Basic understanding of thermal and laser printing

+ Analytical and troubleshooting skills

+ Cable management and troubleshooting skills

+ Computer and electronic equipment installation skills

+ Must be at least 20 years of age

+ Must have a valid driver license and maintain an excellent driving record

+ Ability and willingness to be on call, weekends and holidays as needed

+ Ability to lift to 75 lbs.

+ Ability to climb and work on a ladder

+ Ability to crouch, kneel and work in confined areas for extended periods

+ Ability to use hand and power tools

Preferred Qualifications:

+ Certifications in the field of electronics or Computer Science, such as Cisco Certification, A+ Certification, Microsoft Certified Systems Engineer, HP Certification, or Lexmark Certification

+ 3+ years of PC/Technical support experience

+ Basic understanding of Active Directory

+ Experience using problem reporting and ticketing systems

+ Understanding of the Publix retail environment

Potential Annual Base Pay:

50,960 - 70,304

Zip Code:

37616

Benefits Information:

+ Employee stock ownership plan that contributes Publix stock to associates each year at no cost

+ An opportunity to purchase additional shares of our privately-held stock

+ 401(k) retirement savings plan

+ Group health, dental and vision plans

+ Paid Time Off

+ Paid Parental Leave

+ Short- and long-term disability insurance

+ Tuition reimbursement

+ Free hot lunches (buffet-style) at facilities with a cafeteria

+ Visit our website to see all of our benefits: Benefits - Jobs (publix.com) (https://jobs.publix.com/benefits/)