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Field Operations Supervisor - Riverline

Light Rail Operations

Job Description:

• Move forward with us! At NJ TRANSIT, you'll join us in transforming the third-largest transportation agency in North America. We are committed to delivering safe, reliable service that gets customers to their destinations on time–and we're looking to hire talented folks with a commitment to excellence to make it all possible.

Summary:

+ Supervise the activities of River LINE operations to identify and address issues to ensure service quality within budget and on-time performance parameters.

Roles and Responsibilities:

The specifications outlined are intended to present a descriptive list of the range of duties performed by employees in this position. The specifications are not intended to reflect all duties performed within the job.

+ Observes and supervises River LINE Operations activities to ensure maximum schedule adherence for field Troubleshoots equipment problems, such as radios and/or LRT’s breakers, bypasses, or door issues.

+ Uses information available from the Operations Control to evaluate service and adjust as necessary assist with maintaining a consistent reliable service levels. to maintain consistent reliable service levels.

+ Coordinates with other NJ TRANSIT departments and outside agencies as required to handle extraordinary events, such as: fuel spills, major accidents, traffic interruptions, weather conditions and rail disruptions.

+ Investigates service-related complaints to determine cause, recommends possible solutions and monitors implementation of solutions.

+ Prepares daily reports, and conducts special checks, to include passenger counts, uniform checks, radio/PA checks, safety equipment checks, Grade Crossing checks, directional signal usage checks, Station inspections and when required, and River LINE Rulebook compliance checks.

+ Responds to incidents, accidents and when necessary.

+ Understands all ADA regulations and NJ TRANSIT policies and procedures.

This Position Supervises:

+ LRT Operator - RL (7)

Education, Experience and Qualifications:

Required:

+ High School Diploma or equivalent and three (3) years of full-time paid work experience in progressively responsible positions; OR,

+ Three (3) years of full-time experience as a NJTRANSIT Bus Operator OR,

+ Associate’s Degree, and one (1) year of full-time paid work experience OR,

+ Honorable discharge from any branch of the US Military.

+ Any equivalent combination of education and experience equal to or greater than three years

Preferred:

+ Bachelor’s Degree with at least one (1) year of full-time work experience

Knowledge and Skills:

+ Possess a working knowledge of and ability to adhere to all federal, state law, regulations and NJT policies.

+ Excellent organizational and time management skills.

+ Possess a working knowledge of common transit practices, equipment, terminology, safety precautions and safety rules.

+ Working knowledge of MS Office Suite and transportation specific software and applications.

+ Ability to successfully plan, execute, supervise, and inspect the work of others.

+ Excellent written and oral communication skills

+ Ability to develop and maintain clear, concise and accurate records/activity logs.

+ Ability to create and maintain effective and professional working relationships within all levels of the organization.

+ Ability to deal with both employees and to customer’s courteously, tactfully, and professionally.

+ Ability to identify potentially hazardous conditions and take corrective action to resolve/or remediate.

+ Demonstrated good judgment.

+ Demonstrated critical thinking, the ability to conceptualize, apply, analyze, synthesize, and/or evaluate information gathered from, or generated by, observation, experience, reflection, reasoning, or communication, as a guide to action and anticipate issues.

+ Ability to make quick but well-reasoned operational decisions.

+ Show dependability, initiative and resourcefulness.

+ Physical condition must be commensurate with the demands of the position.

Certificates, Licenses, Registrations:

+ Must possess a valid New Jersey State drivers' license at the time of hire and maintain such license for the duration of employment.

+ Within twelve months of employment employee must successfully complete NJT’s supervisory training The Art of Managing People I and II.

Working Environment:

+ General outdoors and office

+ (This is a 24/7 operation - employees in the title of Field Operations Supervisors work flexible schedules, including nights, weekends and holidays as NJ Transit operations dictate. Must be willing to respond to emergencies and work extra hours)

Physical Demands:

+ Some light lifting, prolonged periods of sitting in vehicle, standing, walking, bending, and stooping

Other Conditions:

+ NOTE: This position is safety sensitive. All candidates and employees must be able to successfully pass a pre-employment drug test with a negative result and are subject to additional testing as required by the DOT/FTA Drug and Alcohol regulations.

+ Must remain up to date on mandatory rules training and qualifications.

At NJ TRANSIT, you will enjoy a competitive salary and excellent benefits package:

+ Comprehensive Family Health Insurance – Medical, Prescription, Dental, Vision

+ Flexible Spending Account

+ Life Insurance

+ Paid Leave

+ Tuition Assistance

+ Pre-Tax Commuter Benefits Plan

+ Retirement Plans

+ 401(a) - Retirement plan with a 6% employer contribution

+ 401(k) - Retirement saving plan with up to an 3% company match

+ 457(b) - Deferred Savings Plan

NJ TRANSIT is an Equal Opportunity Employer.

Learn more about NJ TRANSIT! Sign up to receive an invitation to our next live information session at WWW.NJTRANSIT.COM/BEST