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At Tektronix , we are customer-obsessed in all we do—delivering exceptional service and solutions that drive innovation. We are seeking a dynamic and experienced **Customer Care Center Manager** to lead our customer service and quoting operations. This role will champion customer satisfaction, streamline quoting processes, and drive operational excellence across the care center.

Key Responsibilities

Customer Service Management

+ Lead, mentor, and empower a high-performing customer service team.

+ Develop and implement customer service policies, standards, and training programs.

+ Monitor customer satisfaction metrics and manage escalated customer issues with urgency and care.

+ Analyze customer feedback to identify service trends and improvement opportunities.

Quoting Management

+ Oversee the preparation and delivery of accurate customer quotes and proposals.

+ Collaborate cross-functionally with sales, procurement, and operations to ensure timely and precise pricing.

+ Maintain and optimize CRM systems to track customer interactions and quoting activity.

+ Analyze market trends and competitor pricing to refine quoting strategies and improve win rates.

Operations and Reporting

+ Manage daily operations of the customer care and quoting teams, ensuring efficiency and alignment with business goals.

+ Track and report on key performance indicators (KPIs) to senior leadership.

+ Own departmental budgets and resource planning.

+ Stay current with industry best practices and implement continuous improvement initiatives.

Skills and Qualifications

Leadership & Communication

+ Proven ability to lead, coach, and develop teams.

+ Strong interpersonal and communication skills for engaging with customers and internal stakeholders.

Analytical Skills

+ Skilled in interpreting data, performance metrics, and market insights to drive decisions.

Technical Proficiency

+ Experience with CRM platforms (e.g., Salesforce, MS Dynamics) and customer service tools.

+ Proficiency with MS Office Suite with advanced functions in MS Excel.

Customer-Centric Mindset

+ Deep commitment to customer satisfaction, loyalty, and long-term relationship building.

Problem-Solving

+ Adept at resolving complex customer issues and managing escalations with professionalism and empathy.

AI & Automation Experience

+ Experience implementing AI and automation solutions to enhance customer care and quoting effectiveness, streamline workflows, and improve response times.

Preferred Experience

+ 5+ years in customer service or sales operations leadership roles.

+ Experience in quoting, pricing strategy, and CRM management.

+ Background in high-tech, services, or consulting industries is a plus.

\#LI-TD1

Ralliant Corporation Overview

Ralliant, originally part of Fortive, now stands as a bold, independent public company driving innovation at the forefront of precision technology. With a global footprint and a legacy of excellence, we empower engineers to bring next-generation breakthroughs to life — faster, smarter, and more reliably. Our high-performance instruments, sensors, and subsystems fuel mission-critical advancements across industries, enabling real-world impact where it matters most. At Ralliant we’re building the future, together with those driven to push boundaries, solve complex problems, and leave a lasting mark on the world.

We Are an Equal Opportunity Employer

Ralliant Corporation and all Ralliant Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Ralliant and all Ralliant Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at [email protected].

About Tektronix

Tektronix, a wholly owned subsidiary of Ralliant Corporation, is a place where people are challenged to explore the boundaries of what’s possible, bringing the digital future one step closer every day. Through precision-engineered measurement solutions, we work with our customers to eliminate the barriers between inspiration and realization of world-changing technologies. We believe that cultivating a deeper sense of loyalty and belonging is key to how we attract and retain our best people. This reality inspires our Inclusion & Diversity vision, We Are More Together, and guides our approach as we all work toward creating great places where our teams work and thrive. Realize your true potential at Tektronix – join us in revolutionizing a better tomorrow!

We Are an Equal Opportunity Employer. Ralliant Corporation and all Ralliant Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Ralliant and all Ralliant Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at [email protected].

Pay Range

The salary range for this position (in local currency) is 89,200.00 - 165,600.00