• Application Support Systems Administrator

    Rise Baking Company (Minneapolis, MN)


    Job Purpose

     

    Expand the company’s systems administration capabilities by focusing on enterprise and plant-level applications, vendor coordination, and business user support, while also providing backup coverage for core infrastructure responsibilities. Act as a bridge between business units and IT operations, ensuring applications are maintained, patched, integrated, and optimized, while driving reliability and user satisfaction.

    Essential Functions

    + Serve as the primary technical owner for enterprise and plant applications, including but not limited to:

    + Enterprise apps: 8x8, SSO integrations, Jira, Appian, TraceGains, camera/badge systems (e.g., Avigilon)

    + Plant software: Red Zone, Patch, and others as assigned

    + Perform routine maintenance, upgrades, and patches

    + Support on-call and after-hours requirements as needed

    + Troubleshoot and resolve application-related issues in coordination with the Help Desk

    + Monitor application performance and availability, escalating to vendors as needed

    + Manage vendor relationships for support cases, escalations, and upgrades

    + Partner with HR, Finance, Operations, and other units to gather requirements and translate into actions

    + Oversee licensing management and user provisioning processes for assigned applications

    + Work closely with the infrastructure systems administrator to align application dependencies (servers, storage, networking, identity)

    + Assist with identity and access management solutions (OneLogin, Entra ID/Azure AD, Active Directory)

    + Create and maintain documentation, runbooks, and internal knowledge base content

    + Use or develop scripting tools (PowerShell, API integrations, etc.) to streamline routine tasks

    + Proactively identify opportunities to improve application stability, security, and user experience

    + Provide backup support for core system admin functions, such as Windows Server, VMware, patching, and backups

    + Cross-train with team members to maintain operational continuity and coverage

    + Comply with all food safety requirements, training, policies, and procedures

    + Perform other job-related duties as assigned

     

    Qualifications (Education, Experience, Competencies)

     

    + Bachelor’s degree in information systems, computer science, or related field or equivalent work experience

    + 5+ years of experience in IT systems adm inistration and/or enterprise application support

    + Strong expertise in enterprise application administration

    + Hands-on experience with Microsoft 365, Teams, SharePoint, and Adobe Creative Cloud

    + Familiarity with IAM solutions such as OneLogin, Entra ID/Azure AD, and Active Directory

    + Experience managing vendors and software licensing

    + Scripting and automation skills (PowerShell, Python, APIs) preferred

    + Strong analytical, troubleshooting, and communication abilities

    + Comfortable working with both technical teams and non-technical business stakeholders

    + Excellent organizational skills with the ability to manage multiple priorities

    + Detail-oriented with strong documentation and process discipline