• ESS Helpdesk Technician

    Insight Global (Braddock, PA)


    Job Description

    We are looking for an ESS Helpdesk Technician to join the team immediately. This position requires an active SECRET clearance.

    As a Electronic Security Systems Help Desk Technician, you will:

    Monitor and respond daily to submitted C•Cure and Milestonehelp tickets.

     

    Acknowledge receipt of tickets and gather additional information from end users.

     

    Document troubleshooting steps, resolutions, and updates in the ticketing system.

     

    Close completed tickets and escalate unresolved issues to the COR weekly.

     

    Provide weekly reporting on ticket status, common issues, and resolution times.

    Troubleshoot and support:

    C•Cure 9000 (v3.0 or higher) access control systems

     

    Milestone XProtect Corporate (2022 or higher) video management systems

     

    iSTAR Door Controller hardware, Recording Servers, encoders, and decoders

     

    Configure and modify badge programming, monitor views, and camera settings.

     

    Maintain a detailed log of help desk activities.

     

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

     

    Skills and Requirements

     

    Active/current Secret Clearance (must be maintained throughout employment).

    Hands-on experience with:

    C•Cure 9000 (v3.0 or higher)

     

    Milestone XProtect Corporate (2022 or higher)

     

    Software House Level 2 C•Cure 9000 Installer/Maintainer Certification Milestone certification