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Job Description

Insight Global is hiring a full time Level 2 Network Engineer on behalf of a Fortune 500 client in Charlotte, NC. As a member of the Operations Command Center, you will troubleshoot and support the business when critical incidents arise, providing communication to the business and key stakeholders for business impacting outages. You will work in a fast paced environment, providing level 3 support for all custom, select 3rd party applications, network, IPT, and infrastructure issues and help to standardize, create and maintain documentation (knowledge management) for the business. A successful candidate will have experience trouble shooting layer 2 and layer 3 incidents and experience partnering with customers, vendors and service providers to meet SLA's. Schedules are based on either four 10 hour shifts with a rotation of days and nights or five 8 hour shifts with a rotation of days and nights (7:00AM – 6:00PM, 1:00PM – 12:00AM, 2:00PM - 11:00PM) as well as a rotating on-call schedule (12:00AM to 7:00AM) Candidates must have flexibility to work any of the shifts mentioned, including some weekends.

Essential Functions

• To be the store advocate and point of contact working directly with the Regional and local store management on matters needing escalation and IT planning.

• Responsible in assuring IT compliance and that all changes are reported to the change management committee members.

• Proactively measure IT health performance and service delivery support daily through the use of KPI metrics.

• Schedule and attend monthly meetings with store management to assess IT service performance. Journalize your meetings on who attended and summarize minutes for distribution.

• Schedule quarterly meetings with RVP to review IT regional performance, remediation plan s and new business.

• Assist in and execute certain local projects related to hardware/software, network upgrades, mfg. initiatives, divestitures, remodels, and construction

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

Required Qualifications

CCNA Certification (must be ACTIVE)

3+ years of Cisco IPT experience (cisco meraki)

3+ years of Firewall experience, Palo Alto preferred

3+ years of O365 / Exchange administration or support experience

3+ years of IT customer support experience

3+ years of application support experience.

3+ years experience incident response & troubleshooting experience. Experience working for a service provider

Experience using Service Now as a ticketing system