• IT Support Specialist

    Insight Global (Raleigh, NC)


    Job Description

    A client is seeking to onboard an IT Support Specialist for a six-month contract-to-hire role, with the expectation of working five days a week in Raleigh, NC. The position is with a leading infrastructure construction and engineering firm in North America, known for its expertise in designing and building critical infrastructure such as highways, bridges, rail systems, dams, aviation facilities, and water management projects. The selected individual will be responsible for providing remote support to approximately 150 employees and desk-side support to around 40 in-office staff. Key responsibilities include user setups, password resets, Active Directory management, printer support, Azure administration, and assistance with onboarding processes. All support inquiries will be managed through the company’s internal proprietary system. They are looking for someone who wants to grow in their career. Pay range is $28-32 an hour.

     

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

     

    Skills and Requirements

     

    2–4 years of experience in IT support

     

    Hands-on experience using ticketing systems to manage support requests

     

    Demonstrated success in previous IT support roles

     

    Working knowledge of Active Directory, Azure, and printer management

     

    Excellent communication and problem-solving skills

     

    Strong ability to work independently and handle multiple support issues simultaneously