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Sedgwick your Career Starter - Hiring Event - Dubuque

Sedgwick

1 Positions

ID: R65886

Posted On 09/25/2025

Job Overview

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

Sedgwick your Career Starter - Hiring Event - Dubuque

Open House Career Event!

Sedgwick is a leading global provider of technology-enabled risk, benefits and integrated business solutions. The company provides a broad range of resources tailored to our clients’ specific needs in casualty, property, marine, benefits, brand protection and other lines. Every day, in every time zone, the most well-known and respected organizations place their trust in us to help their employees regain health and productivity, guide their consumers through the claims process, protect their brand and minimize business interruptions. Our more than 31,000 colleagues across 80 countries embrace our shared purpose and values as they demonstrate what it means to work for an organization committed to doing the right thing – one where caring counts.

Our teams connect. We collaborate in office and have a hybrid work arrangement. All candidates must be able to work hybrid in our **Dubuque office** . _The starting pay for entry level roles is $15.00-17:00 per hour_ .

We are hiring for the following roles:

_Our Roles are Full Time_

Care Team Representatives

Leave of Absence Representatives

Disability Representatives

Disability Representatives Sr.

and more!

This event requires pre-registration. Please apply to this posting to request a spot.

Date: **Tuesday, October 7th, 2025** . Times are assigned when you register.

See what a day in the life of a Care Team Representative is like: SED23026 - Mariah_01-09-24 (vidyard.com) (https://share.vidyard.com/watch/h1fLK1Cn1wdDjUxsnnUBjw?) & https://share.vidyard.com/watch/VCLjdFEUwPccjWaBtjLmwX

Learn more about our Care Team: Care Team (ceros.com) (https://view.ceros.com/sedgwick/care-team/p/1)

PRIMARY PURPOSE of a Care Team Representative

To provide excellent service displaying empathy to callers regarding claims for multiple lines of business, including but not limited to, expediting the claims process and providing detailed claim notes on all calls, resolving issues with one call/one person response, and directing calls to appropriate escalation path as needed.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

Acts as primary liaison with callers from multiple client accounts within a shared services environment.

Follows specifications in assisting with questions and solving problems related to the claims application and servicing processes.

Performs claim intake and full-service customer support within regulatory requirements, company, and client expectations at all times.

Educates and informs the customer about documentation required to file/process a claim, required time frames, payment information, and claim status.

Educates claimants/callers on client requirements and benefit plans documenting all required details of the call in a concise professional manner.

Enters verbal and written claim information that meets both the internal and external customer’s requirements accurately into the appropriate system.

Directs customer calls to the appropriate contact at multiple locations or escalates to Service Center Specialist/management as needed.

Attendance during scheduled work hours is required.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

Performs other duties as assigned.

EDUCATION & LICENSING

High school diploma or GED required.

EXPERIENCE

One (1) year customer service experience or equivalent combination of education and experience required. Inbound call center experience preferred.

SKILLS & KNOWLEDGE

Excellent verbal and written communication skills

PC literate, including Microsoft Office products, Windows environment.

Must meet minimum typing requirements

Strong organizational skills

Good interpersonal skills

Ability to multi task in fast paced environment

Ability to support multiple clients across communication channels and utilize multiple systems simultaneously

Ability to work in a team environment and/or independently

Ability to meet or exceed Performance Competencies

Ability to meet all attendance expectations.

•​​​** ​ **WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations.

**Mental** **:** Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

**Physical** **:** Computer keyboarding, travel as required

**Auditory/Visual** **:** Hearing, vision and talking.

**NOTE** **:** Credit security clearance, confirmed via a background credit check, is required for this position.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

\#LI-LM1

\#entrylevel

\#contractcenterrep

\#claimsexaminer

\#disabiitycoordinator

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.

Primary Contact

1645458383738

Amanda Strothman

,

Phone

Phone

Phone

Fax

[email protected]

Email

True

False

True

Job Details

Categories

Insurance

Technical

Location

Dubuque, IA

Job Type

Employee

Full/Part

Full Time

Company ID

8326

Job REQ #

R65886

\# Positions

1

Start Date

20250925

End Date

20251103

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Sedgwick

About the Company

Career Development

Our goal is to make Sedgwick CMS a place where great people can do great things for our clients. This commitment is evidenced by our colleague development program and supported by our multi-dimensional learning resources.

We invest in the education of our colleagues by providing training and learning resources that focus on our culture, procedures, systems and performance expectations. We evaluate the educational needs of our colleagues through performance discussions and evaluations. These needs are filled either through Sedgwick CMS University and through industry certification programs and other external educational resources . Sedgwick CMS University curriculum offerings take colleagues from orientation to technical training to supervisory and managerial development. Through Sedgwick CMS University, we provide our colleagues continuous development of professional skills and the ability to deliver quality service to our clients.

Colleague Orientation

We offer a required colleague orientation program that allows us to verify and document the training provided to new colleagues. This program is called Personal Responsibility in Developing Excellence (PRIDE) and is the first component of our comprehensive career development process. This program introduces and orients new and transitioning colleagues to our company and to their new position. PRIDE will take colleagues through the first 90 days of their new position. Objectives of this program focus on providing colleagues an increased awareness of who we are, where we are going, and how they can help us get there.

Career Paths

Career path options are identified through an ongoing process of discussion and collaboration between colleagues and their managers. On an ongoing basis, our managers counsel colleagues regarding their career path, new opportunities, and additional training and development requirements to help them reach their individual goals.