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Description

Introduction

Do you want to join an organization that invests in you as a Manager of Provider Data Operations? At HCA Healthcare, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

Benefits

HCA Healthcare offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

+ Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.

+ Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.

+ Free counseling services and resources for emotional, physical and financial wellbeing

+ 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)

+ Employee Stock Purchase Plan with 10% off HCA Healthcare stock

+ Family support through fertility and family building benefits with Progyny and adoption assistance.

+ Referral services for child, elder and pet care, home and auto repair, event planning and more

+ Consumer discounts through Abenity and Consumer Discounts

+ Retirement readiness, rollover assistance services and preferred banking partnerships

+ Education assistance (tuition, student loan, certification support, dependent scholarships)

+ Colleague recognition program

+ Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

+ Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

_Note: Eligibility for benefits may vary by location._

You contribute to our success. Every role has an impact on our patients’ lives and you have the opportunity to make a difference. We are looking for a dedicated Manager of Provider Data Operations like you to be a part of our team.

Job Summary and Qualifications

As the Manager of Provider Data Operations, you will be responsible for the day-to-day management and support of consumer-facing provider data systems and processes. You will support the AVP of Provider Data Strategy who oversees multiple network integrity platforms, including provider data management and, scheduling services to support network optimization programs.

You will serve as a key liaison between ITG, Marketing Data Management, and field stakeholders, ensuring timely resolution of data issues, effective communication, and consistent documentation. The ideal candidate will be detail-oriented, customer-focused, and capable of independently solving problems in a fast-paced environment.

The successful candidate will be adaptable, results-oriented and able to synthesize and clearly articulate complexities to align multiple stakeholders,

RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:

System Support & Ticket Management

+ Troubleshoot and manage tickets related to the Find-A-Doctor website module and provider data issues.

+ Administer taxonomy systems and maintain functional dictionaries for consumer-facing platforms.

+ Coordinate and escalate issues with ITG and CareLink teams as needed.

Stakeholder Engagement & Communication

+ Serve as a liaison between ITG and Data Management teams to ensure alignment on provider data needs.

+ Build and maintain documentation and educational materials for field stakeholders.

+ Send regular communications and updates to internal teams regarding system changes, issues, and resolutions.

Process Coordination & Documentation

+ Maintain and update SharePoint sites with relevant documentation and resources.

+ Coordinate audits and data validation processes to ensure data integrity.

+ Support provider data integration efforts related to acquisitions and divestitures.

Operational Excellence

+ Apply critical thinking and problem-solving skills to resolve data issues and improve processes.

+ Proactively identify opportunities for process improvement and operational efficiency.

+ Ensure timely and accurate execution of assigned tasks and responsibilities.

Job Requirements:

+ Bachelor’s Degree is required

+ 5+ years of experience

+ Strong customer service orientation and stakeholder management skills.

+ Excellent written and verbal communication skills.

+ High attention to detail and organizational skills.

+ Proactive mindset with strong critical thinking and independent problem-solving abilities.

+ Ability to understand and clearly summarize complex concepts and workflows

+ Strong technical aptitude and experience with system administration

+ Data-driven approach to decision-making and issue resolution.

+ Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint); experience with SharePoint preferred.

+ Familiarity with healthcare terminology and provider data systems is a plus.

HCA Healthcare (Corporate) (https://careers.hcahealthcare.com/pages/corporate) , based in Nashville, Tennessee, supports a variety of corporate roles from business operations to administrative positions. Like our colleagues in any HCA Healthcare hospital, our corporate campus employees enjoy unparalleled **resources and opportunities** to reach their potential as healthcare leaders and innovators. From market rate compensation to continuing education and **career advancement opportunities** , every person has a solid foundation for success. Nashville is also home to our **Executive Development Program** , where exceptional employees are groomed to take on CNO- and COO-level roles in our hospitals. This selective program focuses on ethics, leadership and the financial and clinical knowledge required of professionals at this level of the industry.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Good people beget good people."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Manager of Provider Data Operations opening. Qualified candidates will be contacted for interviews. **Submit your resume today to join our community of caring!**

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.