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Description

This position is incentive eligible.

Introduction

Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a Director Patient Safety today with TriCities Hospital.

Benefits

TriCities Hospital offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

+ Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.

+ Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.

+ Free counseling services and resources for emotional, physical and financial wellbeing

+ 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)

+ Employee Stock Purchase Plan with 10% off HCA Healthcare stock

+ Family support through fertility and family building benefits with Progyny and adoption assistance.

+ Referral services for child, elder and pet care, home and auto repair, event planning and more

+ Consumer discounts through Abenity and Consumer Discounts

+ Retirement readiness, rollover assistance services and preferred banking partnerships

+ Education assistance (tuition, student loan, certification support, dependent scholarships)

+ Colleague recognition program

+ Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

+ Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

_Note: Eligibility for benefits may vary by location._

Come join our team as a Director Patient Safety. We care for our community! Just last year, HCA Healthcare and our colleagues donated $13.8 million dollars to charitable organizations. Apply Today!

Job Summary and Qualifications

The Patient Safety Director is responsible for facilitating the transition from a retrospective, reactive model for risk management to a prospective, proactive loss prevention, harm reducing patient safety program. Promotes a culture of safety. Directs others within the facility towards process improvements that support the elimination of medical/health care errors and other factors that contribute to unintended adverse patient outcomes. Initiates and oversees the development of a comprehensive patient safety improvement program inclusive of the analysis and trending of data. This position demonstrates a high degree of responsibility, accountability and autonomy.

Advance Patient Safety through Systems Thinking and Design by:

+ Monitoring literature and professional organizations for new or revised best practices related to patient safety.

+ Initiating and overseeing proactive evaluation and redesign of systems to improve care processes to prevent future errors.

+ Identifying the necessary resources to fully implement the patient safety improvement program. Partnering with facility leaders to act on any resource barriers.

+ Implementing information and management systems that support patient safety and using information from different sources to support the activities of the patient safety program.

+ Coordinating and prioritizing the activities of the patient safety improvement committee.

+ Supporting improved outcomes by emphasizing both appropriate behaviors and robust systems, with accountability measures and follow-up.

+ Utilizing Patient Safety Science Principles to build safer processes and systems (e.g. forcing functions, checklists, error causation thinking, human factors, applied informatics, culture).

+ Focusing on reliability and applying the principles of reliable design to improve the consistent delivery of evidence- based care and reduction in preventable harm.

+ Identifying opportunities to reduce variation in care delivery. Partnering with the Patient Safety Organization to explore identified variations when appropriate.

+ Supporting and encouraging event/error reporting throughout the organization through use of the Incident Reporting System to include standardized dictionaries and taxonomy.

Identify and Mitigate Patient Safety Risk by:

+ Effectively reporting, investigating, and analyzing patient safety incidents and medical errors.

+ Overseeing and coordinating the investigation of serious events and incidents as well as the internal and external reporting of those events.

+ Providing proactive and reactive patient safety activities including participation in root cause analysis, failure mode effect analysis and Sentinel Event Alerts in regards to the facilitation of process, planning, implementation and evaluation of effectiveness of process changes.

+ Recommending and facilitating proactive change within the organization to improve patient safety based on identified risks as well as change that supports achieving the goal of zero-avoidable harm.

+ Facilitating and coordinating participation in Risk Reduction Program components.

+ Working collaboratively with the Risk and Patient Safety Department of CSG and consulting with HCI, the Division Vice President of Quality, Division Chief Medical Officer, Division Claims Administrator, HCA Patient Safety Organization and General Counsel as appropriate.

+ Performing Patient Safety Rounds that establish psychological safety and empowerment of staff to identify and participate in resolution of patient safety concerns.

+ Assuring timely reporting to the Patient Safety Organization and participating in learning collaboratives and facilitating use of best practices, alerts, and updates to drive patient safety improvement.

+ Coordinating disclosure of serious events to patients and/or families in accordance with organizational policy and regulations.

+ Assuring that both clinical and administrative patient safety activities are in compliance with agency and accrediting

+ standards and regulatory requirements to include sentinel event, serious event, incident, and systems failure reporting requirements.

+ Coordinating the development and implementation of policies and procedures that support the activities of the patient

+ safety program.

+ Investigating and analyzing actual and potential risks in the facility; assessing liability and probability of legal action for submission of Probable Claim Report (PCR) to HCI.

Balance Systems and Individual Accountability in a Safety Culture by:

+ Providing strong, clear and visible attention to patient safety which includes providing leadership in the development of a culture of safety using transparency as the foundation of this effort.

+ Facilitating analysis of culture of safety survey results such that data-driven action plans lead to targeted outcomes.

+ Facilitating a culture where staff feel comfortable to report and discuss errors and close calls.

+ Facilitating creation of a learning culture in collaboration with facility leaders.

+ Supporting and encouraging error reporting throughout the organization through a nonpunitive just error reporting system.

Guiding leadership in addressing behaviors that undermine a culture of safety.

+ Increase Patient Safety Awareness and Practice among Clinicians and Staff by:

+ Encouraging and expecting all Clinicians and staff to be alert to threats to patient safety and to feel that their contributions and concerns are respected.

+ Educating, engaging and training clinicians and staff in patient safety initiatives.

+ Communicating proactively with leadership, clinicians and staff regarding patient safety activities.

+ Designing and implementing educational presentations that facilitate the understanding and implementation of patient safety standards within the organization on an ongoing basis to include system-based causes for medical/healthcare error.

+ Developing and maintaining a mechanism for external and internal communication of patient safety related

+ information to include feedback of information and outcomes to staff.

+ Serving as a resource on issues of patient safety.

+ Including medical staff and employees to devise intraprofessional strategies in the development of the patient safety program.

+ Educating clinicians and staff on the science of safety and how to disclose errors that cause harm, errors that do not cause harm and close calls.

+ Applying change management principles to ensure successful implementation of patient safety initiatives.

Engage Executive and Clinical Leaders by:

+ Fostering open communication, facilitating alignment of performance expectations and resources, generating buy -in, and engaging executive leaders, clinical leaders, and the Board in the facility’s patient safety agenda.

+ Participating in the selection of executive leader champions for patient safety initiatives in collaboration with facility senior leaders.

+ Working with facility leaders to help identify and hardwire behavioral norms (e.g. use of briefs, debriefs, NPSGs) that

+ promote a culture of safety.

+ Guiding facility leadership in activities that enable and sustain an open and fair environment that promotes learning, safe systems, and appropriately managing behavioral choices related to patient safety (e.g. Patient Safety Rounds, Event Response, Disclosure)

+ Fostering and maintaining collaborative relationships with facility leaders as well as with external agencies and other stakeholders related to patient safety initiatives.

Identify Opportunities for Patient and Family Engagement in Patient Safety by:

+ Monitoring the published literature on patients’ and families’ attitudes toward involvement in safety efforts and the effectiveness of such efforts.

+ Utilizing consumer patient safety tools as appropriate (e.g. Speak Up, Five Steps to Safer Healthcare)

+ Including patients/families when appropriate in the patient safety program.

+ Serving as subject matter expert and consultant for the resolution and response of patient and family complaints and grievances related to potential or actual harm as well as clinician and staff behavior that may jeopardize patient safety.

+ Serving as Ambassador of Safety to community by facilitating joint efforts to eliminate preventable harm.

Measure Performance and Clinical Outcomes (Data Management) by:

+ Providing analysis and identifying trends from reports (e.g. PSIP data, SHARP report, Service Line Dashboards, Issues in Review).

+ Overseeing the management and use of error information.

+ Identifying and tracking progress against organizational goals/benchmarks.

+ Presenting Patient Safety Reports to appropriate committees to include high level presentations to Leadership, Medical Executive Committee and Board of Trustees.

+ Collaborating with Quality as appropriate to improve patient safety and quality of care.

Searches for better ways of getting the job done while reducing costs without harm to quality and/or improving services.

Tracks and trends patient outcomes; makes recommendations and develops action programs to improve delivery of care.

Follows established guidelines for reporting a significant medical error or unanticipated outcome in the patient’s care which results in patient harm.

Provides education to nurses, physicians and ancillary staffs, as required.

Demonstrates knowledge of regulatory requirements, HCA Ethics and Compliance policies, and quality initiatives.

Education & Experience:

Bachelor’s of Science in Nursing or related field – Required

Master of Science – Preferred

Registered Nurse License in state in which he or she practices – Required

Certification in Patient Safety (CPPS) – Required

• If hired without certification – CPPS exam must be taken within 90 days of hire or start in position with certification achieved within 12 months of hire or start in position.

Certification Prof Healthcare Risk Management (CPHRM) – Required

• If hired without certification – CPHRM exam must be taken within 90 days of hire or start in position with certification achieved within 12 months of hire or start in position.

**TriCities Hospital (https://johnrandolphmedicalcenter.com/)** has provided quality healthcare services since 1915. We give patient's access to trained physicians and advanced technology. With more than a century of pioneering healthcare, our **140+ bed hospital** is one of the leading acute care facilities for the Tri-Cities Region. A **top performing hospital** recognized by the Joint Commission, TriCities Hospital has also received recognition from the American Association of Respiratory Care. Our emergency room is **stroke and chest pain accredited** .

TriCities Hospital has provided quality healthcare services since 1915. We give patient's access to trained physicians and advanced technology. With more than a century of pioneering healthcare, our is one of the leading acute care facilities for the Tri-Cities Region. A recognized by the Joint Commission, TriCities Hospital has also received recognition from the American Association of Respiratory Care. Our emergency room is .

At TriCities Hospital, our care like family culture extends to our patients, our people and our community. We are committed to each other because when we join together, our patients are cared for in the safest and most compassionate way.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Director Patient Safety opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. **Unlock the possibilities and apply today!**

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.