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Description

Introduction

Do you have the PRN career opportunities as a Call Center Operator you want with your current employer? We have an exciting opportunity for you to join HCA Florida West Hospital which is part of the nation's leading provider of healthcare services, HCA Healthcare.

Benefits

HCA Florida West Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

+ Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as telemedicine services and free AirMed medical transportation.

+ Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.

+ Fertility and family building benefits through Progyny

+ Free counseling services and resources for emotional, physical and financial wellbeing

+ Family support, including adoption assistance, child and elder care resources and consumer discounts

+ 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)

+ Employee Stock Purchase Plan

+ Retirement readiness and rollover services and preferred banking partnerships

+ Education assistance (tuition, student loan, certification support, dependent scholarships)

+ Colleague recognition program

+ Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/prn-employee-benefits-and-rewards)

_Note: Eligibility for benefits may vary by location._

Our teams are a committed, caring group of colleagues. Do you want to work as a Call Center Operator where your passion for creating positive patient interactions is valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise!

Job Summary and Qualifications

•​Provide customer service in the Hospital Call Center, Front Desk, and Pavilion Front Desk. Answer and route incoming calls; take process and dispatch maintenance work orders, monitor hospital alarms and call codes. Provide Physician Paging service and take, process and route consults. Follows policies and procedures of West Florida Hospital. Participates in the Quality Improvement process and adheres to our standards of behavior.​

Responsibilities:

+ Monitor hospital alarms and call codes.​ ​​

+ Answer and route incoming call appropriately.​ ​​

+ Provide physician paging service to include taking, processing, and routing consults.​ ​​

+ Regular, punctual and dependable attendance.​ ​​

+ Promotes positive customer service with internal and external customers.​

+ ​​Other duties as assigned.​

Education, Knowledge, Skills, Abilities and Behaviors:

+ High school diploma or GED equivalent

+ Ability to use a multi-line switchboard.​

+ Basic computer skills ​​Excellent organizational skills.​ ​​

+ Excellent verbal and interpersonal skills. ​ ​​

+ Ability to read and comprehend written instructions and to follow verbal instructions.​ ​​

+ Good analytical and customer relations skills​ ​​

+ Sufficient t knowledge of Microsoft Office and basic computer/clerical skills.​

+ ​​Ability to work well under pressure​ ​​Handle multiple priorities/multi-tasks.​ ​​

+ Work independently/self-starter/motivated/team player/results oriented. ​​

HCA Florida West Hospital is a 515-bed facility. We are proud to be the area's leading health care facility in quality outcomes performance. We are the area's first Accredited Chest Pain Center and Breast Imaging Center of Excellence. Our hospital is the first in the state of Florida to have earned Atrial Fibrillation with Electrophysiology Services Accreditation. We have an Advanced Primary Stroke Center. We provide a specialized Emergency Department tailored to the needs of seniors and children. We have a Kid’s ER dedicated to our youngest patients. We are the area’s only comprehensive CARF-accredited physical rehabilitation hospital. Our facility has a behavioral health facility. We offer services including cardiology, cardiovascular surgery, oncology, and orthopedics. Other services that we offer include robotic-assisted surgery, critical care, and neurology/neurosurgery. We also offer urology, gastroenterology, obstetrics, and pulmonary and rehabilitative medicine.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Call Center Operator PRN opening. We review all applications. Qualified candidates will be contacted for interviews. **Unlock the possibilities and apply today!**

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status