• Fraud Investigator, Risk Operations

    Meta (Austin, TX)


    Summary:

    Meta Platforms, Inc. (Meta), formerly known as Facebook Inc., builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps and services like Messenger, Instagram, and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. To apply, click “Apply to Job” online on this web page.

    Required Skills:

    Fraud Investigator, Risk Operations Responsibilities:

    1. Review dashboards and investigate anomalies (e.g. perform fraud reviews) on payments transactions and payment accounts.

    2. Perform the following activities for Meta’s payments products: Perform root cause assessment based on observed fraud behaviors (“bottom-up”) and build scaled enforcement processes (e.g. fanouts) as necessary during active trends.

    3. Direct insights to Risk and XFN Partners related to fraud behaviors.

    4. Provide expert-decision support for escalations, including refund approvals.

    5. Perform quality calibrations for scaled enforcement processes.

    6. Create and oversee Enforcement team on-call processes.

    7. Perform root-cause-assessment and document findings and recommendations for high-risk or high-impact escalations.

    8. Document, organize, and communicate known trends to pod members and leadership.

    9. Maintain labeling guidelines and associated enforcement protocol documentation.

    10. Align trends with vendor partners and update labeling protocols.

    11. Drive improvements to manual decisioning quality via process and knowledge improvements.

    12. Participate in quality calibrations with vendor partners.

    Minimum Qualifications:

    Minimum Qualifications:

    13. Requires a Bachelor’s degree (or foreign degree equivalent) in Business Administration, Management or related field and 5 years of work experience in the job offered or in a risk analysis-related occupation

    14. Alternatively, the employer will accept 7 years of work experience in the job offered or in a risk analysis-related occupation as equivalent to the Bachelor's degree and 5 years of work experience

    15. Any suitable combination of education, training, or experience is acceptable. Requires 5 years of experience in the following:

    16. 1. SQL

    17. 2. Excel

    18. 3. Data visualization tools

    19. 4. Overseeing fraud and related risk operation activities, including proactive monitoring and alerting, fraud trend investigating, and incident management

    20. 5. Driving key performance metrics, such as fraud losses, false positives, and operational efficiency to implement effective countermeasures to eliminate fraud and security threats on digital platforms

    21. 6. Applying data-driven approaches to identify, understand, and scope emerging trends on digital platforms

    22. 7. Performing deep data analysis, identifying trends and working closely with XFN partners to build automations and mitigate fraud and safety incidents on digital platforms

    Public Compensation:

    $134,125/year to $156,750/year + bonus + equity + benefits

    **Industry:** Internet

    Equal Opportunity:

    Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.

     

    Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [email protected].