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About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Lumen Technologies is seeking a highly skilled and motivated Security Specialist III – Video Surveillance Support Specialist to join our team. The Video Surveillance Support Specialist is responsible for ensuring the optimal performance and security of video surveillance systems. This role involves building, monitoring, and maintaining Network Video Recorder (NVR) servers, providing frontline support, and performing firmware updates and maintenance for video surveillance platforms and hardware. The specialist will manage the system health of these platforms, conduct quality control checks, and troubleshoot service, hardware, and network issues.

Additionally, the role includes performing monthly Windows updates and providing cross-trained security application support. The specialist will work closely with the Senior Video Security Specialist to ensure all video surveillance systems are functioning correctly and efficiently.

Location

This is a hybrid position, the work location is 5325 Zuni St, Denver, CO.

The Main Responsibilities

• Build out, monitor, and maintain Network Video Recorder (NVR) servers

• Responsible for frontline support, programming, firmware updates, and maintenance of video surveillance platforms and hardware

• Manage the system health of video surveillance platforms

• Conduct quality control “Test and turn-up” checks of NVRs and video hardware installations

• Troubleshoot service, systems hardware, and network issues

• Perform monthly Windows updates

• Manage inventory and distribution of cellular-based camera systems

• Provide security application support (cross-trained)

What We Look For in a Candidate

Qualifications:

• Avigilon Certified

• Axis Certified

• Milestone Video Management System (VMS) experience

• Lenel Basic Certification

Competencies:

• Innovation & Agility

• Ownership & Accountability

• Communication & Self Awareness

• Customer First Mindset

• Urgency & Courage

• Collaboration & Alignment

• Celebration & Have Fun

• Effective Decisions

Preferred Skills:

• Two-year college degree preferred

• Strong troubleshooting and problem-solving skills

• Excellent communication and teamwork abilities

• Ability to work independently and manage multiple tasks

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors

Location Based Pay Ranges:

$42,132 - $56,175 in these states: CO

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process

Learn more about Lumen's:

+ Benefits (https://jobs.lumen.com/global/en/benefits-statement)

+ Bonus Structure

\#LI-Onsite

Requisition #: 340070

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/global/en/faq) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Application Deadline

10/11/2025