• Partner Success Manager

    Meta (New York, NY)


    Summary:

    We are seeking a highly strategic and partner-focused professional to join Global Scaled Partnerships as a Partner Success Manager. In this role, you will collaborate with Strategic Partner Managers, Product Teams, and Operations Teams to enhance partner success, facilitate product adoption, and minimize churn across multiple products to drive top line goals.

    Required Skills:

    Partner Success Manager Responsibilities:

    1. Develop and implement support strategies tailored to each program, ensuring efficient issue resolution and escalation processes

    2. Advocate for partner needs by influencing product and policy teams to create scalable solutions

    3. Provide partners with education and support on platform policies, best practices, and monetization strategies

    4. Create and curate educational content to help partners address common issues and maintain compliance on the platform

    5. Collaborate with Strategic Partner Managers, Product Teams, and Operations Teams to design and execute customized solutions that address specific partner challenges

    6. Work closely with Product Teams to gather and share feedback that informs product development and enhances the partner experience

    Minimum Qualifications:

    Minimum Qualifications:

    7. 5+ years of experience in client management, customer success, customer support, or a related field

    Preferred Qualifications:

    Preferred Qualifications:

    8. Proven analytical skills with the capacity to interpret data and make informed, data-driven decisions

    9. Effective communication and collaboration skills, with experience building and maintaining relationships with partners and cross-functional teams

    10. Proficiency in CRM software and other customer support tools

    11. Proficiency in managing multiple projects simultaneously and prioritize tasks effectively

    12. Experience in problem-solving skills with a proactive approach to identifying and addressing partner challenges

    13. Experience working collaboratively with cross-functional teams, including product, operations, and partner management

    Public Compensation:

    $105,000/year to $152,000/year + bonus + equity + benefits

    **Industry:** Internet

    Equal Opportunity:

    Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.

     

    Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [email protected].