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Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

Become a Key Player in Operational Risk Management! We are seeking a highly motivated and experienced risk management professional to provide dedicated support to Operational Risk Management Fraud Team. In this role, you will be responsible to support an effective risk management framework and controls to identify, assess, and mitigate fraud risks. This role requires a strong understanding of risk management principles, excellent analytical skills, and the ability to lead complex initiatives and cross-functional teams. Experience in fraud risk management, including knowledge of fraud detection techniques and prevention strategies, is required. Leverage your expertise to enhance USAA risk culture and contribute to the overall success of the Association.

We offer a flexible work environment that requires an individual to be **in the office 4 days per week.** This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Charlotte, NC.

Relocation assistance is **not** available for this position.

What you'll do:

+ Identify and seek key partners across the enterprise to support the identification, assessment, aggregation and the overall management of risks and controls.

+ Present findings and recommendations to various levels of leadership.

+ Routinely communicate results of risk assessments to governance committees, business process owners and various levels of leadership and influences decision making.

+ Develop process and procedures for successful implementation of new risk policies, practices, appetites and solutions to ensure integrated understanding and management of risks according to industry standard process.

+ Develop strategies, tools, and methodologies to measure, monitor, and report risks.

+ Apply expert knowledge use or produce analytical material for discussions with cross functional teams to understand business objectives and influence solution strategies.

+ Lead, assemble and facilitate cross-functional teams to identify, assess, aggregate and mitigate current and emerging risk events.

+ Serve as the point of contact for senior risk leadership on projects and special management requests that often impact the enterprise or core operating area.

+ Formulate and review stress test plans for a line of business or the enterprise.

+ Evaluate results, and frames contingency plans in partnership with key business partners.

+ Craft key communications to be delivered to executives and board members. ​

What you have:

+ Bachelor's Degree in Risk Management, Business, Finance, or a related field; 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.

+ Minimum 8 years' risk management, regulatory or operations experience in a relevant functional area to include banking, insurance, financial services, audit, project management, public accounting or other related operational area OR Advanced degree/designation in risk management, business, finance, or other field relevant to risk management and 6 years' work experience in a field relevant to risk management.

+ Advanced risk management experience in a complex institution and/or highly matrixed environment.

+ Demonstrated experience in conflict resolution management and ability to effectively challenge at all levels of management and influence business outcomes.

+ Experience leading and directing work with both internal and external partners in a highly collaborative environment.

+ Demonstrated critical thinking and knowledge of data analysis tools and techniques and decision-making abilities, to include demonstrated ability to effectively make data-driven decisions.

+ Proactively identifies potential concerns and follows-up to resolve issues.

+ Advanced knowledge of Microsoft Office products including Excel and PowerPoint. ​

What sets you apart:

+ Oversee the management of the organization's Internal and External Fraud Risk Policy, ensuring alignment with strategic objectives and regulatory requirements.

+ Built and maintained strong relationships with internal and external partners to foster a collaborative approach to fraud management.

+ Serve as a subject matter expert and thought leader on enterprise-wide fraud prevention strategies that support reduced fraudulent activity and minimized financial losses.

+ Facilitate cross-functional working group focused on collaborating strategies for detection, prevention, and responding to emerging fraud threats.

+ Champion fraud awareness throughout the organization, creating and delivering Enterprise training program.

+ Develop and deliver reports on fraud trends and performance to executive leadership and committees.

Compensation range:** The salary range for this position is: $143,320.00 - $273,9.0.00 **.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

**Compensation:** USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

**Benefits:** At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

_Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting._

_USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran._

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

_Find your purpose. Join our mission._

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static\_assets/Media/enterprise\_hr\_cpra\_notice\_at\_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.