• Assistant Front Office Manager

    Omni Hotels (Boston, MA)


    Overview

     

    The 1,054-room Omni Boston Hotel at the Seaport is the newest luxury hotel in the City of Boston, and the most significant hotel project in the city for the last forty years. The property features seven outlets for drinking and dining, a signature spa, fitness center, and rooftop pool. It boasts more than 100,000 square feet of meeting and event space, and caters to the most discerning clientele.

    Job Description

    The Omni Boston Hotel at the Seaport is located in the center of the bustling Seaport District. The AAA Four Diamond rated hotel boasts 1,054 finely appointed guestrooms with 52 suites, seven delectable dining (https://www.omnihotels.com/hotels/boston-seaport/dining) experiences, a scenic rooftop pool (https://www.omnihotels.com/hotels/boston-seaport/wellness/pool) , a luxury Breve Spa (https://www.omnihotels.com/hotels/boston-seaport/spa) , and more than 100,000 square feet of meeting and event space allowing to provide each guest a unique and memorable experience. Come join the team that was voted “2023 Best Places to Work” by the Boston Business Journal!

     

    Creativity must infuse everything we do, and everyone in the hotel. Performance realities will always exist, but we use these constraints to push, not limit, our creativity. We believe there is always a way to make it work. If we don't have the solution, we dig deeper creatively to find one.

     

    Grab the reigns and help shape the future of the Seaport’s best kept secret! Creativity must infuse everything we do, and everyone in the Hotel. Performance realities will always exist, but we use these constraints to push, not limit, our creativity.

     

    The Assistant Front Office Manager works closely with the Director of Front Office to oversee the Front Desk, Guest Services, and Ideal Services staff, ensuring maximum Front Office operating efficiency. Managing and problem-solving associate and guest issues while remaining professional at all times.

    Responsibilities

    + Handle all training with associates to ensure Omni Standards.

    + Communicate with all department managers on continuing basis. Especially the communication with Night Audit each evening/morning.

    + Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.

    + Be very familiar with the hotel computer system for training maintenance and trouble shooting.

    + Complete weekly supply inventories to ensure adequate pars of such.

    + Complete rate discrepancy report and make needed changes.

    + Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, ESP's, Special Requests, etc.

    + Prepare group information sheets.

    + Complete check-out with balance report.

    + Complete credit check daily.

    + Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.

    + Assure knowledge and training of Marketing Programs of company and hotel.

    + Work closely with the Loyalty Ambassador to ensure all select guests are being tracked and serviced.

    Qualifications

    + Previous luxury hotel experience is required.

    + Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.

    + Ability to stand for the entire scheduled shift.

    + Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.

    + Four year college degree, preferably in the hospitality industry

    + Knowledge of Property Management Systems and related computer programs

    + Strong knowledge of Microsoft Office Software

    PERKS AND BENEFITS:

    + A culture of fun, inclusion, and growth

    + Complimentary meals

    + Health Insurance and matching 401(k) after one year

    + Generous Paid Time Off offered after 90 days

    + Performance-driven, ALL-IN culture

    + Discounted associate rates at Omni properties nationwide

     

    Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transp\_formattedESQA508c.pdf) If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to [email protected]

     

    Job LocationsUS-MA-Boston

     

    Posted Date2 weeks ago(9/23/2025 7:19 AM)

     

    Requisition ID 2025-127601

     

    # of Openings 1

     

    Category (Portal Searching) Front Office Operations