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Residential Scheduler/ Caregiver - Wood County

Job Details

Level

Experienced

Job Location

WI Rapids Regional office - Wisconsin Rapids, WI

Position Type

Full Time

Travel Percentage

Negligible

Job Category

Other

Description

The Scheduler/Direct Support Provider assists with the day-to-day operations of the group home and supports the Scheduling Department. They carry out responsibilities in the following functional areas: consumer rights, personal cares, daily living activities, and regulatory compliance. They provide support to other scheduling staff, direct care staff, and management in the following functional areas: telecommunication, electronic communication, timecard verification, data entry, customer service, departmental support, and scheduling.

ESSENTIAL FUNCTIONS AND DESIRED OUTCOMES:

+ Utilize and maintain the Paycom Scheduling Software Program leading to appropriate Member Care, accurate schedules, and increased internal and external customer satisfaction.

+ Schedule employees to fill staffing vacancies, meet Member needs and to maintain staffing requirements, i.e., with call-ins, picked-up shifts, and arrangement of hours.

+ Enter call-ins in to the absentee database.

+ Ability to multi-task and ability to work in a fast-paced environment with excellent internal and external customer service skills.

+ Answer phones and text messages with professionalism and respond appropriately to the needs of our internal and external customers.

+ Perform typing, data entry, and clerical duties accurately and completely to ensure reliability and accountability.

+ Assist with on-call responsibilities for evenings, weekends, and holidays on an established alternating schedule or needed basis

+ Work cooperatively with other scheduling staff, direct care staff, and management working towards meeting overtime reduction goals.

+ Performs duties relating to the support, care, welfare, supervision and training of persons with intellectual disabilities and/or acute, chronic or long-term conditions.

+ Provides personal cares as directed by individual needs in a consumer specific manner.

+ Assists and monitors all activities of daily living as indicated in support plans and as desired by the consumer to include, but not limited to: personal hygiene, toileting, and independent living skills.

+ Teaches and guides consumers in achieving hopes, dreams, goals and objectives through self-direction, decision-making, and goal setting.

+ Follows safety and regulatory procedures in all areas of food preparation, serving of meals, clean up and other related activities.

+ Prepares and serves meals by following general nutritional guidelines, menus, individual dietary restrictions, needs and preferences to ensure consumer health.

+ Assists, monitors, and documents medication administration to ensure consumer health and compliance with Department of Human Services, Care Management Organizations, and Clarity Care policies and procedures.

+ Follows all documentation and reporting policies and procedures for any medication and/or safety issues, and significant events.

+ Coaches, monitors, reports and documents consumer’s verbal and physical behaviors to ensure the safety and health of consumers and others.

+ Maintains a safe, sanitary and welcoming group home by performing homecare maintenance and other domestic duties to include, but not limited to cleaning, laundry, safe yard maintenance/snow removal, etc.

+ Responds promptly and competently in emergency response situations.

+ Assists, escorts, and provides physical and other types of assistance needed by consumers during social and recreational activities.

+ Provides opportunities sensitive to the needs, preferences, and choices of the consumer while promoting community recreational participation.

+ Performs duties at multiple group homes and is comfortable being pulled last minute to assist based on need.

+ Contributes to Clarity Care team effort by accomplishing related results and tasks as needed or assigned.

GENERAL EMPLPOYMENT CONDUCT & RESPONSIBILITIES:

+ Promotes and encourages the organization’s mission, vision, values, and philosophy.

+ Adheres to the organization’s code of conduct, standards, policies, procedures, and appropriately brings to management’s attention actual and potential violations.

+ Acts with integrity and maintains a professional image, through dress and attitude, within the organization and throughout the community.

+ Acts as a team member within the department and organization to assist in accomplishing goals and objectives.

+ Maintains excellent attendance on the job and attends continuing education, training and meetings as scheduled.

+ Cooperates with supervisors and all levels of management involved in evaluating, delegating, and improving performance.

+ Exercises good judgment, decision making, and regard for safety within all aspects of performing job duties.

+ Communicates effectively, efficiently and ensures all information is transmitted appropriately. Understands, gives, reads, and follows written, verbal, or demonstrated instruction.

+ Appropriately requests and extends assistance, learns, prioritize tasks, independently assess situations, problem-solves, multi-tasks, and appropriately respond to challenges.

+ Achieves expected outcomes to meet organizational goals.

Qualifications

EDUCATION/QUALIFICATIONS

+ A Bachelor’s degree in Human Services, Psychology or Supply Chain Management. An Associate’s Degree will be considered. Or, related field with two (2) years’ experience working with elders or persons with disabilities

+ Possess advanced computer and telecommunication skills, with proficiency in Microsoft Office Suite.

+ Excellent organizational, time management, and critical thinking skills.

+ An energetic, outgoing, detail-oriented person who demonstrates strong written and verbal communication skills.

+ Ability to be resourceful and proactive when issues arise.