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About this role:

Why Wells Fargo

Are you looking for more? Find it here. At Wells Fargo, we believe that a meaningful career is much more than just a job. It’s about finding all the elements that help you thrive, in one place. #LivingTheWellLife means you’re supported in life, not just work. It means having a competitive salary, a robust benefits package, and programs to support your work-life balance and well-being. It means being rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we’re recognized for it! Wells Fargo ranked in the top three on the 2024 LinkedIn Top Companies List of best workplaces “to grow your career” in the U.S. Learn more about the career areas and business divisions at wellsfargojobs.com.

Consumer, Small & Business Banking Operations

Consumer, Small & Business Banking Operations delivers a broad set of operational processes supporting CSBB customers, including customer servicing, ATM management, cash vaults, print solutions, estate care, and various retail banking processes such as abandoned property, legal orders, account reconciliation, and account maintenance.

The Role​​​​​​​​​​​​​​​​​​​

The Head of Account Handling, Legal Services and Estate Care Center, CSBB Operations Executive is a newly established executive role reporting directly to the CSBBO Head of Banking Operations. This leader will oversee a large-scale organization delivering a broad spectrum of essential services to Wells Fargo customers and related parties. These include estate care (support to beneficiaries and representatives of deceased customers), legal order processing (such as garnishments and summons and subpoenas), monitoring and escheatment of unclaimed property, and various account maintenance and resolution activities.

The role is responsible for driving day-to-day performance across all functional areas, ensuring delivery against customer experience, risk, financial, and people objectives. It is also accountable for delivering process optimization and synergies across the group, as well as delivering a multi-year strategic roadmap to integrate advanced technologies, including AI capabilities, and modernize core workflows.

This role will interface with senior leadership in several lines of business in Wells Fargo, with a significant focus on Consumer and Small Business Banking (CSBB) and Wealth and Investment Management (WIM), as well as other groups in Global Operations and within Risk and Control organizations.

Responsibilities include:

+ Strategic Leadership:

+ Engage with leaders and employees to understand business strengths and opportunities. Establish performance metrics, routines, and reporting to monitor and celebrate team success.

+ Cross-Functional Collaboration

+ Partner with Lines of Business, HR, Finance, Risk, Compliance, Legal, Technology, and Operations to build a strong culture and deliver best-in-class services.

+ Program Oversight & Risk Management

+ Assess program interdependencies, drive resiliency, ensure control ownership, and provide transparency to executive leadership and regulators.

+ Executive Communication & Governance

+ Deliver coordinated oversight through presentations, networking, and reporting to senior leadership and regulatory bodies.

Required Qualifications

+ 8+ years of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

+ 4+ years of management experience.

Desired Qualifications

+ Proven experience to lead large, (1000+) complex, cross-functional teams and programs including highly matrixed, fast-paced environment with evolving technology and regulatory landscapes.

+ Strong background in risk management, automation, and operational optimization.

+ Executive presence with excellent communication and presentation skills.

+ Demonstrated ability to influence and collaborate across a matrixed organization.

+ Experience in financial services with a focus on regulatory and customer-facing operations.

+ Ability to translate complex technical and business concepts into clear, actionable strategies.

+ Passion for talent development and fostering an inclusive workplace.

+ Strong decision-making and problem-solving skills with a bias for action.

+ Experience influencing strategic direction and operational execution across Banking Operations.

+ Knowledge of compliance with regulatory requirements and delivers high-quality customer experience.

+ Experience with internal and external stakeholders including senior leadership and regulators.

+ Deep operational knowledge and the ability to manage interdependent initiatives.

Pay Range

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.

$250,000.00 - $420,000.00

Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs (https://www.wellsfargojobs.com/en/life-at-wells-fargo/benefits) for an overview of the following benefit plans and programs offered to employees.

+ Health benefits

+ 401(k) Plan

+ Paid time off

+ Disability benefits

+ Life insurance, critical illness insurance, and accident insurance

+ Parental leave

+ Critical caregiving leave

+ Discounts and savings

+ Commuter benefits

+ Tuition reimbursement

+ Scholarships for dependent children

+ Adoption reimbursement

Posting End Date:

9 Oct 2025

*** **_Job posting may come down early due to volume of applicants._

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (https://www.wellsfargojobs.com/en/diversity/disability-inclusion/) .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (https://www.wellsfargojobs.com/en/wells-fargo-drug-and-alcohol-policy) to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

**Req Number:** R-496075