"Alerted.org

Primary City/State:

Tucson, Arizona

Department Name:

Patient Concierge Svcs-Hosp

Work Shift:

Day

Job Category:

Administrative Services

Banner Health was named to Fortune’s Most Innovative Companies in America 2025 list for the third consecutive year and named to Newsweek's list of Most Trustworthy Companies in America for the second year in a row. We’re proud to be recognized for our commitment to the latest health care advancements and excellent patient care.

We are seeking a highly analytical and detail-oriented **Business Support Assistant** to join our team. In this role, you will be a key player in turning data into actionable business insights. You will use your expertise in data mining, critical thinking, and Excel skills to analyze trends, identify complex problems or hidden patterns, and present your findings to key stakeholders. This is a great opportunity to learn the many aspects involved in departmental operations and grow professionally. This role is perfect for a self-starter with a strong aptitude for problem-solving and attention to detail and enjoys presenting to large groups in a compelling, easy-to-understand way.

What you'll do:

+ **Mine for** **I** **nsights:** Extract and analyze large datasets from various sources to identify meaningful trends, patterns, and correlations.

+ **Uncover the "why":** Use your strong critical thinking skills to go beyond the numbers, investigate anomalies, and answer key business questions.

+ **Collaborate and Inform** : Transform data findings into engaging presentations with clear communication to help drive strategic business decisions.

What you'll bring:

+ **Critical Thinking:** A natural curiosity and keen analytical ability to identify problems and opportunities within data.

+ **Presentation Skills:** Exceptional ability to communicate complex information clearly and concisely to large groups or departments.

+ **Interpersonal Communication skills** : You will build relationships and consult with patients, physicians, nursing and ancillary leaders, and other stakeholders.

Hours are Mon-Fri 8am - 4:30pm, with flexibility to start a little earlier or stay later based on business need. No weekends, holidays, or call rotation required!

Primary location will be Banner University Tucson, but must be willing to travel to our South Campus and occasionally outpatient clinics in the Tucson market.

Minimum qualifications must include proficient use of Microsoft Excel with at least two years of related work experience. Preferred qualifications include a bachelor's degree in public health, health services administration, or other related fields.

Great careers are built at Banner Health. We’re looking for the best and brightest to join our team that earned Great Place To Work® Certification™. Apply today to build your career.

Banner - University Medical Center Tucson is nationally recognized for providing exceptional patient care, teaching future health-care professionals and conducting groundbreaking research. Also located on the campus is Diamond Children's - recognized for its specialized pediatric services including neonatal and intensive care, emergency medicine and cancer therapies. Banner - University Medical Center Tucson is a Level 1 Trauma Center, meaning we care for the most critically injured patients. The hospital is consistently listed among the nation's top hospitals in the prestigious Best Hospitals ranking by U.S. News & World Report. The academic medical center has earned Magnet Recognition becoming the only hospital in southern Arizona to meet the rigorous standards of the American Nurses Credentialing Center’s Magnet Recognition Program® for nursing excellence. The hospital's physicians are full-time faculty of the University of Arizona College of Medicine - Tucson. Our specialty services include comprehensive heart and cancer care, advanced neuroscience techniques and a multi-organ transplant program.

POSITION SUMMARY

This position provides administrative services and assistance requiring occasional discretion and judgment. Coordinates a unique set of processes and/or services for an assigned area such as contracting, claims, sales, recruitment, services or billing.

CORE FUNCTIONS

1. Provides administrative and customer or vendor services in assigned area. This may include performing business support functions and related administrative tasks to support a program or process.

2. Reviews and/or audits documents, forms or invoices for appropriateness/accuracy. Initiates corrective action, as appropriate.

3. Corresponds with customers, patients, potential candidates, and vendors using defined formats and procedures, via verbal, electronic and written communications.

4. Maintains records and/or files for assigned area. Ensures appropriate documentation is timely and accurately entered into departmental application.

5. As assigned, prepares, collates, and distributes various reports in a timely and accurate manner. May complete or handle recurring department projects or one-time projects, as directed by supervisor.

6. May maintain supply inventories by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies and verifying receipt of supplies.

7.Works independently under general supervision. Represents the company as a primary point of contact to outside entities such as insurance claimants, patients, service providers, community agencies, vendors, etc.

MINIMUM QUALIFICATIONS

Requires a high school diploma or equivalent education and two or more years administrative work experience in a related area.

Employees working at Banner Behavioral Health Hospital must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment.

Works independently under general supervision. Represents the company as a primary point of contact to outside entities such as insurance claimants, patients, service providers, community agencies, vendors, etc. Must have the ability to follow oral and written directions as they relate to the functions listed above. Must have excellent oral, written and interpersonal communication skills to effectively interact with departmental personnel, assist customers with inquiries, schedule meetings and appointments, as well as, provide assistance with incoming telephone calls and walk-ins. Requires the ability to work effectively with common office software, including spreadsheets and word processing. Must have the ability to organize, prioritize and multi-task workload in a fast paced environment and maintain a professional manner.

Employees working at Banner Behavioral Health Hospital, BTMC Behavioral, and BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. An Arizona Criminal History Affidavit must be signed upon hire. Employees working at Banner Scottsdale Sports Medicine, second floor must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment.

PREFERRED QUALIFICATIONS

Additional related education and/or experience preferred.

EEO Statement:

EEO/Disabled/Veterans (https://www.bannerhealth.com/careers/eeo)

Our organization supports a drug-free work environment.

Privacy Policy:

Privacy Policy (https://www.bannerhealth.com/about/legal-notices/privacy)

EOE/Female/Minority/Disability/Veterans

Banner Health supports a drug-free work environment.

Banner Health complies with applicable federal and state laws and does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, age, or disability