"Alerted.org

**Req ID:** RQ208245

**Type of Requisition:** Regular

**Clearance Level Must Be Able to Obtain:** Secret

**Public Trust/Other Required:** None

**Job Family:** IT Infrastructure and Operations

Skills:

Network Troubleshooting,SolarWinds Network Performance Monitor (NPM),Technical Support

Experience:

3 + years of related experience

US Citizenship Required:

Yes

Job Description:

Please take this opportunity to join one of GDIT’s fastest long-standing growing programs! US Battlefield Information Collection and Exploitation System eXtended (US BICES-X) is a cutting-edge program supporting DoD intelligence information sharing on current and emerging global threats to mission and coalition partners and emerging nations. With an internationally dispersed team supporting each combatant command, the US BICES-X team is in direct support of the war fighter and their missions. We are seeking a creative and driven professional with a passion for solving real world issues on a cross-functional, fast paced team.

Responsibilities:

+ Manages ServiceNow and IT Service Management (ITSM) Principles to identify, categorize, prioritize, escalate, troubleshoot, and resolve incidents.

+ Monitors the integrity, security and availability of servers and systems.

+ Maintains system documentation

+ Interacts with users and customers, evaluates service availability of vendor products.

+ Develops and implements policies and standards for monitoring Enterprise services.

+ Provides advice and training to end-users.

+ Maintains current knowledge of relevant technologies as assigned.

+ Participates in special projects as required.

+ Develops and maintains monitoring dashboards, performs data analysis to provide requested data points and identify negative or positive trends.

+ Ability to learn vendor specific administrative programming language.

*** This is a shift work position, days, nights, weekends, and holidays***

Required Qualifications:

+ 3 years of related professional experience required

+ Bachelor’s Degree – may substitute additional years of experience

+ Experience with monitoring, service support and incident escalation for customers

+ Must possess and maintain a Secret clearance.

Preferred Qualifications:

+ IAT Level 2 (Security+ CE) or higher preferred.

+ ITIL v4 Certification.

+ Network Troubleshooting and Incident Response experience.

+ Service Desk experience

+ SolarWinds Certified Professional (SCP) Certification

+ Splunk Administrator track Certification

The likely salary range for this position is $67,150 - $90,850. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

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Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans