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Job Description

Serves as an engineer primarily supporting new and existing In-Flight Entertainment (IFE), In-Flight Connectivity (IFC/WiFi) equipment installations, enhancements and modifications for hardware, wiring, and software integration, across multiple fleets. Researching vendor service bulletins and reliability improvements to generate engineering orders and technical documents for installation. Assist with troubleshooting defects in both Line and Base environments, supporting component repairs and overseeing vendor technical support of systems above. Support other cabin related projects as required.

-Support new and existing In-Flight Entertainment and In-Flight Connectivity equipment installations, enhancements or modifications including hardware, wiring, and software integration

-Work engineering projects related IFE/IFC system, work directly with vendors, the FAA/ODA and engineering teams to implement and maintain STC approved installations

-Troubleshoot daily operational interruptions related to IFE/IFC and work to find solutions with Maintenance and the Vendors

-Collaborate with Marketing/Branding on IFE content and updating configurations and other initiatives as required

-Provide (remote and on-site) technical assistance to line, base, and MRO team, 24/7

-The position requires application of engineering principles to research technical, operational, and quality issues, as well as determining interim and final engineering solutions, and responding to OEM/Vendor and internal questions and reported problems through internal and external communication

-Prepares, creates, reviews and approves engineering documentation in accordance with HA Engineering Standard Operating Procedures and processes, this includes repairs, modifications, alterations and STC’s.

-Utilizes technical expertise and practical experience to disposition complex technical issues

-Reviews documents including CMM’s, Service Letters, Service Bulletins, FARs, CFR’s, Airworthiness Directives, and other manufacturer issued publications

-Maintains and updates maintenance manuals, OEM and internal revisions, approve and authorize part master records in TRAX by researching substantiation documentation

-Research reliability trends and assist with actioning improvements on components and airframes

-Interface with equipment vendors, industry partners, MRO providers and regulatory authorities

-Collaboration with Planning, MRO’s, Quality Assurance, Supply, Materials and Maintenance for process improvements as needed

-Participates in resolution of design and improvements to maintenance programs & procedures as needed

-Timely accomplishment of assignments coming into the group, including resolution of CARs, CERIs, review/disposition of Alert Level investigations, IRG, MRRB, CAS activities, etc.

-Professional development such as training, conferences and other related duties as assigned

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

-Bachelor's degree with a focus in engineering (preference is electrical, mechanical, or aerospace), or related field; or an additional two years of relevant training/experience in lieu of this degree

-Strong computer skills with Word, Excel, Adobe Acrobat etc.

-Able to obtain an AOA/SIDA badge

-Strong analytical and operational business skills

-Ability to set priorities and manage multiple projects to balance work within the group, ensuring important technical updates are provided to maintenance documentation in an expeditious manner.

-Must be able to promptly respond after hours (24/7). Must be able to travel occasionally, work flexible hours and work beyond regular hours, including weekends and holidays and non-traditional hours

-Good organizational and prioritization skills and a demonstrated ability of acting as an effective change agent

-Good verbal and written communication skills and ability to summarize complex technical matters. Must be able to confidently and professionally represent the airline to members of federal authorities and industry -Engineering Degree / Advanced Degree / A&P License

-3+ years’ experience as an Engineer in an aviation capacity

-Familiarity with TRAX maintenance software, particularly engineering module, authoring controls and task cards

-Commercial aviation experience with FAR 121, in the field of Aircraft Maintenance, Engineering, Quality Assurance, or Regulatory Compliance

-Knowledge of Federal Aviation Regulations (Parts 25, 121, etc). Familiarity with Airworthiness Directives and Manufacturer Service Bulletins

-Demonstrated proficiency in the use of aircraft/engine maintenance and specification documents, particularly AMM, WDM, SRM, IPC, TSM, etc.

-717, 787, 321, 330, 737 experience