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Overview

The Aviation **Supervisor of Wheelchair Passenger Services** is responsible for managing and coordinating all aspects of wheelchair assistance operations at the airport. This role ensures that passengers with reduced mobility receive timely, respectful, and safe support throughout their airport journey—from curbside to gate and vice versa. The supervisor leads a team of wheelchair agents, maintains compliance with ADA and airline standards, and fosters a culture of empathy and efficiency.

Pay: $19.00/hour

The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on the applicant’s experience, skills, abilities, geographic location, and alignment with market data.

**401(k)** – You become eligible to make personal contributions beginning the first of the month following 30 days of employment. You become eligible for the ABM match beginning the first of the month following six months of employment. ABM matches your pre-tax and/or Roth contributions, dollar for dollar, for the first 3%. For the next 2%, ABM contributes $0.50 for each dollar you contribute. Your contributions and match are immediately vested.

Benefit Information:

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM

ABM Employee Benefits | Staff & Management (https://wpe-media.abm.com/wp-content/uploads/2025/ABM\_2025\_Employee\_Benefits\_Staff\_&\_Management\_No%20Date%209.5.24.pdf)

Key Responsibilities:

+ Supervise and schedule wheelchair agents to ensure adequate coverage across terminals.

+ Oversee the delivery of wheelchair services including passenger pick-up, transport, and drop-off at designated airport areas (check-in, security, gate, baggage claim).

+ Ensure timely assistance for passengers with reduced mobility, elderly travelers, and those requiring special services.

+ Train staff on proper wheelchair handling, safety protocols, and customer service best practices.

+ Monitor compliance with ADA regulations, airline policies, and airport accessibility standards.

+ Respond to service delays, passenger complaints, and operational challenges with professionalism and urgency.

+ Coordinate with airline representatives, gate agents, and airport operations to ensure smooth passenger transitions.

+ Maintain accurate records of service requests, incidents, and performance metrics.

+ Conduct regular inspections of wheelchair equipment and ensure maintenance and availability.

+ Promote a respectful and inclusive environment for passengers and staff.

Qualifications:

+ **Must have a valid state Driver's License.**

+ High school diploma or equivalent; additional training in hospitality, aviation, or healthcare is a plus.

+ Minimum 2 years of experience in airport passenger services, with at least 1 year in a supervisory role.

+ Strong leadership and organizational skills.

+ Excellent communication and interpersonal abilities.

+ Familiarity with ADA guidelines and airport accessibility standards.

+ Ability to work in a fast-paced, physically active environment.

+ Flexibility to work shifts, weekends, and holidays.

Preferred Skills:

+ Experience working with passengers with disabilities or special needs.

+ Multilingual communication skills.

+ Knowledge of airport operations and airline procedures.

REQNUMBER: 132281

ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.