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Customer Service Representative
- Access Dubuque (Dubuque, IA)
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Customer Service Representative
Fidelity Bank & Trust
1 Positions
ID: 81570
Posted On 09/15/2025
Job Overview
Join Our Dynamic Team as a Customer Service Representative at** **Fidelity Bank & Trust** **in our Platteville Wisconsin office!
Are you looking for an engaging and dynamic full-time opportunity in the banking industry? Look no further! We are currently seeking an experienced and motivated individual to join our team as a Customer Service Representative. As a vital member of our organization, you will play a key role in delivering exceptional customer service and providing financial solutions to our valued clients.
What You Will Do** **:
**Customer Service Excellence** : Interact with customers in a courteous and professional manner, assisting with transactions, inquiries, and account maintenance.
**Cash Handling** : Accurately and efficiently process various financial transactions, including deposits, withdrawals, and transfers.
**Product Knowledge** : Driven to learn all aspects of retail products. Stay informed about our products and services to effectively educate customers and recommend appropriate solutions to meet their financial needs.
**Compliance** : Adhere to all regulatory and compliance guidelines to ensure the security and confidentiality of customer information.
**Team Collaboration** : Work collaboratively with colleagues to achieve team goals and contribute to a positive work environment.
Why Join Us at Fidelity Bank & Trust** **:
**Exciting Growth Opportunities:** Take your career to new heights with our commitment to professional development and advancement.
**Collaborative Environment:** Work alongside a supportive team that values collaboration and teamwork.
**Competitive Benefits:** Learn about your benefits offered to part-time employees.
**Innovation Culture:** Be part of an organization that embraces innovation and stays ahead in the ever-evolving banking industry.
What You Will Need:
+ Experience as a bank teller or in a financial institution is a plus but not required.
+ Excellent customer service and communication skills.
+ Proficiency in handling cash and conducting financial transactions.
+ Willingness to advance through our customer service training to effectively administer all deposit products.
+ Ability to work in a fast-paced environment with attention to detail and accuracy.
+ Familiarity with Microsoft Office Suite.
+ _We are willing to train a candidate with the right personality and willingness to learn._
Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment
In this job, you will work in a professional office setting. Standard office equipment is routinely used in this role.
Physical Demands
To successfully perform the essential functions of this job, an employee must meet the physical demands described here. The employee is regularly required to stand, walk, sit, reach with arms, speak or hear, and touch, handle or feel objects, tools or controls while performing the duties of this job. The job requires close vision, some distance vision, and the ability to adjust focus. There may be some driving involved.
Position Type/Expected Hours of Work
This is a full-time position, and typical work hours and days are Monday through Friday, 8:00 a.m. to 4 p.m.
Travel
Travel is not required.
Other Duties
This job description does not encompass or contain a comprehensive listing of activities, duties, or responsibilities required of the employee in this position. There may be changes in duties, responsibilities, and activities at any time.
_Fidelity Bank & Trust is an Equal Opportunity Employer, including disability and protected veteran status._
Primary Contact
1724418518215
Jenni Noonan
Chief eXperience Officer,
Phone
Phone
Phone
Fax
Email
False
False
True
Job Details
Categories
Banking/Mortgage/Financial Services
Customer Service
Location
Platteville, WI
Shift
First Shift
Job Type
Employee
Full/Part
Full Time
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Retirement Plan
PTO (Paid Time Off)
Paid Holidays
Qualifications
Education
High School/GED
Company ID
1018
Job REQ #
\# Positions
1
Start Date
20250915
End Date
20251031
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Fidelity Bank & Trust
About the Company
In 1910, Fidelity Bank & Trust opened for business in Luxemburg, Iowa. Originally known as the Luxemburg Savings Bank the name was changed to Fidelity Bank & Trust in 1964, when the charter was moved to Dyersville. Today we proudly serve 30 communities.
Fidelity Bank & Trust is here for your financial needs, and as a supporter of our communities. We have over 280 employees ready to help you with all of your banking needs. Our people proudly log hundreds of hours of community service and are happy to lend a helping hand to a variety of projects and organizations in their communities
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