• Onboarding Specialist

    Access Dubuque (Dubuque, IA)


    Onboarding Specialist

     

    Westmark Enterprises, Inc.

     

    1 Positions

    ID: 81755

    Posted On 09/17/2025

     

    Job Overview

     

    Westmark Enterprises/Kendall Hunt Publishing is looking for our newest Onboarding Specialist in our IT Department. As an Onboarding Specialist you will provide setup, training, and support for our new customers that are just beginning to use our digital products. This position will work in our home office in Dubuque, Iowa.

     

    Who Are We?

     

    Westmark Enterprises is a support organization headquartered in Dubuque, Iowa that provides support functions such as information technology, human resources, inventory control, telecommunications, finance, and accounting for numerous affiliated companies, including Kendall Hunt Publishing, Westmark Development, Great River Learning, RCL Benziger, and Paradigm Education Solutions. To learn more about us, visit our website at www.westmarkenterprises.com https://www.kendallhunt.com

     

    What Does An Onboarding Specialist Do?

     

    + You will assist with the setup of the new products, such as setting up LTI integrations and configure and customize to the customer's preference.

    + Provide customer support during the early implementation process, eventually transitioning them from our Onboarding team to our Tech Support team.

    + You will perform quality assurance and run tests on our newly release browsers or operating systems.

    + Create documentations for new products and host training sessions and webinars via Zoom.

     

    Who We Need!

     

    + You must hold an associate degree or equivalent from a two-year college or tech school; OR six months to a year related experience/trainings; or a combination of both.

    + Someone who has excellent customer service experience and communication abilities.

    + Someone who has the technical IT background to be successful in this position, given the knowledge needed.

    + Someone who is eager to help solve problems and apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.

     

    _Why Us? We Understand It's More Than Just a Job!_

     

    Choosing a career path can be one of the most important decisions in one's life. Work is part of a person's identity. People need compelling reasons to remain at a job and a company day after day, year after year. As you consider a career change, we understand the benefits an employer offers are just as appealing as the job itself.

    Kendall Hunt offers -

    + Job Stability. Kendall Hunt and their family of companies have been around for over 75 years

    + Career Growth. Gain some great experience to promote to higher roles - many of our leadership and upper management staff worked their way up in our family of companies

    + Affordable medical, dental, and vision insurance with Company paid life insurance, short term and long term disability

    + Generous company match on 401(k) plan, as well as profit sharing

    + 15 days of PTO at hire, plus paid holidays

    + Scholarship and tuition reimbursement

     

    All offers of employment are conditional based on satisfactory background check(s).

     

    [email protected]

     

    An Equal Opportunity Employer

     

    Primary Contact

     

    11664

     

    Kelly Schanbeck

     

    Corporate Recruiter/HR Specialist, Human Resources

     

    563-589-1225

     

    Phone

     

    Phone

     

    Phone

     

    Fax

     

    [email protected]

     

    Email

     

    True

     

    False

     

    True

    Job Details

    Categories

     

    Customer Service

     

    Information Technology/Telecommunications

     

    Location

     

    Dubuque, IA

     

    Job Type

     

    Employee

     

    Full/Part

     

    Full Time

     

    Benefits

     

    Health Insurance

     

    Dental Insurance

     

    Vision Insurance

     

    PTO (Paid Time Off)

     

    Paid Holidays

    Qualifications

    Education

    Associates

    Experience

    1-2 Years

     

    Company ID

     

    1333

     

    Job REQ #

    \# Positions

    1

     

    Start Date

     

    20250917

     

    End Date

     

    20251017

     

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    Westmark Enterprises, Inc.

     

    About the Company

     

    Headquartered in Dubuque, Iowa, Westmark Enterprises specializes in real estate development in Iowa, Florida and North Carolina. In addition, Westmark also provides support for related companies, including Kendall Hunt Publishing Company and Great River Learning.

     

    With approximately 100 employees in Dubuque, Westmark provides career opportunities in accounting and finance, information technology, human resources, and telecommunications.

    For more information, visit Westmark at

    www.WestmarkEnterprises.com (http://www.WestmarkDevelopment.com)