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Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

+ As part of the Customer and Operational Strategy and Performance Analyics, the Sr Manager of Performance Support leads a team that partners with frontline leadership to leverage technology and support process execution across the organization.

+ The team uses analytical tools framed with a narrative approach to understand the story behind the data, and engage with all stakeholders on opportunities for improvement.

+ This highly visible role regularly engages with officers and senior leadership, influencing strategic decisions that enhance both customer experience and operational performance.

+ It involves close collaboration with station leadership; airport support teams such as Policy & Procedure, Training, Compliance, and Continuous Improvement; and other workgroups including Flight Service, Flight Operations, and Tech Ops.

+ The role sits within the Customer and Operational Strategy and Performance Analytics team, part of the Customer and Operational Excellence organization.

What you'll do

_This list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations._

+ As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

+ Fosters an environment of shared ownership in operational excellence, engaging with station leadership and HDQ teams to evaluate performance metrics and the associated business processes to prioritize the most impactful technology or process initiatives

+ Works collaboratively and objectively across stakeholders with a principle of shared accountability, and facilitates the development of action plans or solutions

+ Work closely with stakeholders to design and roll out performance products, including scorecards and accountability reporting

+ Ensures emphasis on actionable data that can drive improvement, prioritizing resources to maximize impact and drive progress on strategic objectives and realize the value of technology initiatives

+ Drives visibility to performance outcomes, and accountability to execution, through analytical tools and insights

+ Inspires new ways of working to increase efficiency, effectiveness, and an ability to quickly adapt to the evolving needs of the business

+ Uphold inclusive leadership values, develop and care for the team, provide positive impact on culture at American Airlines and ensure a one team mentality

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

+ Bachelor’s degree or Master's degree in relevant field or equivalent experience/training

+ 7+ years professional experience

+ Proven success leading teams, building relationships, and collaborating across a wide variety of cross functional teams and initiatives

+ Strong knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook

Preferred Qualifications- Education & Prior Job Experience

+ Analytical experience in an operations environment

+ Strong understanding of operational processes and interdependencies

+ Experience with AI/GenAI in customer, commercial, or operational environments

Skills, Licenses & Certifications

+ N/A

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

+ Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.

+ Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.

+ Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.

+ 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.

+ Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY

American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.