"Alerted.org

When you join the team as the Benefit Specialist, you'll have the opportunity to make a difference in the lives of our patients each day as they look to you as part of their dedicated support team for helping them navigate the tricky process to getting access to their complex medication. You'll compassionately deliver an exceptional experience always remembering that every prescription or document belongs to a real person who is looking for thorough and efficient management of their records. From navigating benefit investigations and prior authorizations, to providing resources for financial assistance, you’ll handle each case with precision and empathy. Using our cutting-edge technology, PharmaCord Lynk, you’ll tackle challenges head-on, showcasing your problem-solving skills and attention to detail. If you’re ready to make a difference and thrive in a dynamic role, this is the role for you!

The responsibilities include, but are not limited to the following:

Conducts ~50 outbound calls/day for missing/unclear benefit details

Performs full benefit investigations using script/call guide

Handles inbound patient calls for application status and missing information

Documents findings in Summary of Benefits for providers

Updates case notes thoroughly in Lynk system

Skills

customer service, health insurance, call center, medical terminology, medical claim, insurance verification, patient access

Additional Skills & Qualifications

• Attention to Detail – High accuracy in all tasks

• Adaptability – Comfortable with change, while staying consistent

• Patient-Centric Mindset – Professional, kind, and empathetic communication

• Technical Proficiency – Microsoft Office required; Excel a plus

• Thrives in Fast-Paced Environments – Handles pressure and multiple priorities

• High-Volume Experience – Prior experience with heavy call loads or large-scale data

Must Have:

Medical terminology and basic understanding of insurance

Call Center experience and strong Customer Service skills

*Top candidates will have benefit verification experience for pharmaceuticals but not required

Experience Level

Intermediate Level

Pay and Benefits

The pay range for this position is $18.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Jeffersonville,IN.

Application Deadline

This position is anticipated to close on Oct 18, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.