• Field Support Engineer

    Safran (Wall Township, NJ)


    Field Support Engineer

    Job details

    General information

    Entity

    Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.

     

    Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.

     

    Safran Aerosystems is one of the world leaders in aviation systems dedicated to aircraft and helicopter safety, as well as fluid and fuel management. The company is a key player in the field of flight safety (oxygen, evacuation, floatation) and participates in the decarbonization of aviation through enabling sustainable alternative fuels and new engine architectures. It has 5,200 employees in 7 countries.

     

    Reference number

     

    2025-163068

    Job details

    Domain

     

    Research, design and development

     

    Job field / Job profile

     

    Customer services and support - Product support engineering

     

    Job title

     

    Field Support Engineer

     

    Employment type

     

    Permanent

     

    Professional category

     

    Professional, Engineer & Manager

     

    Part time / Full time

     

    Full-time

    Job description

    Are you ready to be part of a team that drives big ideas and even bigger wins? At Safran, we believe in the power of both collaboration and individual contributions. We understand that it takes diverse perspectives, problem-solving skills, dependability, and trust to push each other forward and achieve great success. For us, working here is more than just a job; it's a passion.

     

    There's the unique opportunity to lead the way in aerospace and defense and contribute to creating a safer and more sustainable world.

     

    This position will act as a problem solver where the primary initiative is to resolve customer technical inquiries. Working closely with the Safran Services Engineering team, they will support component redesign initiatives to improve product robustness based on product performance in service. They will draft various documents including engineering change notices, test plans and test reports. The position will require interfacing with multiple departments to achieve the expeditious resolution of daily challenges.

    Candidate skills & requirements

    1. Proactively investigates the opportunities for product improvements based on reports from service and implements improvements to various documentation including drawings and maintenance manuals.

    2. Reacts quickly to daily challenges/questions presented by internal and external customers.

    3. Generates test plans, reports and analysis in support of service difficulty reports.

    4. Generates change notices, Technical Concurrence Notifications and related Engineering documentation.

    5. Supports scheduled visits to airline customers.

    6. Act as a problem solver to identify root cause and recommend corrective actions.

    7. Other duties as assigned.

     

    Annual salary

     

    $72,000 - $93,000

     

    Job location

     

    Job location

     

    North America, United States, New Jersey

     

    City (-ies)

     

    1747 NJ-34 NJ 07727 Wall Township

     

    Applicant criteria

     

    Minimum education level achieved

     

    Bachelor's Degree

     

    Minimum experience level required

     

    More than 3 years