• End User IMAC Support

    NTT DATA North America (Greenville, NC)


    End User IMAC Support - 25-06288

     

    1+yrs Duration

     

    Onsite in Greenville, NC

     

    W2 Only - Must be able to work Directly with NTT Data | NO C2C

     

    Join NTT DATA's Client as a dedicated support professional, where you'll independently manage and resolve technical issues for users, focusing on both corporate applications and hardware.

    Your role will involve:

    + Providing resolutions for corporate and business group applications.

    + Managing incident and request queues, including ticket creation, categorization, prioritization, and escalation to the appropriate support group.

    + Overseeing and providing technical direction for the rack, stack, and cabling of core MDF & IDF equipment.

    + Assisting the engineering team in connecting manufacturing equipment to ensure optimal network performance, including testing.

    Desired Skills

    + Strong communication skills, both written and verbal, with experience in customer management.

    + Understanding of client/server networks, protocols, common Internet services, and Active Directory.

    + Proven problem-solving abilities with a solid understanding of computers and troubleshooting skills.

    + Knowledge of operations/service delivery for standard site support operations, including imaging and troubleshooting/diagnostics.

    + Ability to interact and work effectively with vendors, guiding them through facility visits and directing necessary actions.

    + Organized with the ability to collaborate with functional teams to support customers and drive quick resolutions.

    Mandatory & Technical Skills

    + Ability to troubleshoot, diagnose, and resolve issues on PCs and third-party applications supported by Corporate Infrastructure and Security.

    + Software installation at both PC and server levels.

    + Proficiency in the local language (reading, writing, and speaking).

    + Ability to follow, update, and edit knowledge base articles to troubleshoot, diagnose, and resolve or escalate issues related to network connectivity, Active Directory, security incidents, servers, and business applications.

    + Providing smart hands support in computer rooms, IDFs, MDFs, and with physical equipment such as servers, switches, routers, and printers.

    + PC/Laptop installation, configuration (imaging), and break-fix support.

    + Installation, configuration, and break-fix support for phones and mobile devices.

    + Level 2/3 support for PCs, printers, scanners, and phones when issues cannot be resolved remotely by the Service Desk.

    + ServiceNow queue management, including reviewing queues, self-assignment of tickets, assigning tickets, and ticket closures.

    + Mounting and un-mounting hardware in data centers (e.g., switches, routers, servers).

    + Performing daily health checks of IDFs/MDFs and maintaining a data center health checklist register.

    + Leading small initiatives or workstreams impacting fewer than 20 customers.

    + Identifying new tasks needed for support or operations and collaborating with management for execution.

    \#LI

    About NTT DATA Services

     

    NTT DATA Services is a recognized leader in IT and business services, including cloud, data, and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration, and global data centers. We are committed to our clients' long-term success. Visit nttdata.com or LinkedIn (https://www.linkedin.com/company/ntt-data-services) to learn more.

     

    NTT DATA Services is an equal opportunity employer and considers all applicants without regard to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.